Returning Spore

CliffyBiro · 10 Sep 2008 at 13:13

Do you think a high street game store would give me store credit if I returned the game saying that I refused to essentially rent a game for £35 and that the 3 installs is not mentioned on the case?

Seems like a valid point as this is the first game I have ever encountered such a thing with.

mangobreeder · 10 Sep 2008 at 13:17

try it, tell them you dont agree with the EULA. let me know how you get on

CliffyBiro · 10 Sep 2008 at 13:19

mangobreeder said:
try it, tell them you dont agree with the EULA. let me know how you get on

Will do. I'm going there today anyway to buy a memory card so hopefully they'll exchange the game for it and give the difference back as a gift voucher or something.

hornett · 10 Sep 2008 at 13:19

Might do my mate managed to get (insert name) to take his back after hassling them.

Dano · 10 Sep 2008 at 13:34

skippi90 said:
Will do. I'm going there today anyway to buy a memory card so hopefully they'll exchange the game for it and give the difference back as a gift voucher or something.

If you do not agree to the EULA the retailer must issue you with a full refund, vouchers and credit notes do not have to be accepted by yourself.

FrenchTart · 10 Sep 2008 at 13:36

Dano said:
If you do not agree to the EULA the retailer must issue you with a full refund, vouchers and credit notes do not have to be accepted by yourself.

I'm not really sure that's the case...

Either way, I'd not mention restricted installs when you return the game - that might make the person you speak to think "oh..they've already used up some installs" and give you far more hassle about returning it.

CliffyBiro · 10 Sep 2008 at 13:37

It's been reg'd online. Is that going to be an issue?

FrenchTart · 10 Sep 2008 at 13:39

If you are honest and mention it, yes.

(make of that what you will...)

Dano · 10 Sep 2008 at 13:40

Aekeron said:
I'm not really sure that's the case...

Either way, I'd not mention restricted installs when you return the game - that might make the person you speak to think "oh..they've already used up some installs" and give you far more hassle about returning it.

The EULA usually (and I do say usually) says to the effect that if you do not agree to it then you should return the product to the retailer for a full refund and as you cannot read said EULA until you have opened the package (unless the retailer has one on display for your perusal) then they cannot deny you a full refund.

CliffyBiro · 10 Sep 2008 at 13:41

Is the 3 installs bit in the EULA?

(I never read the EULA)

FrenchTart · 10 Sep 2008 at 13:44

Dano said:
The EULA usually (and I do say usually) says to the effect that if you do not agree to it then you should return the product to the retailer for a full refund and as you cannot read said EULA until you have opened the package (unless the retailer has one on display for your perusal) then they cannot deny you a full refund.

Whether or not it says that on the EULA, I suspect you'd find it hard to get a refund based solely on that.

Software returns have always been difficult on PCs as there's nothing to prove that you didn't just accept the EULA, install the software and then return the physical media.

Obviously in a world of DRM/etc, this should in theory be less of an issue, but probably not.

Dano · 10 Sep 2008 at 13:45

skippi90 said:
Is the 3 installs bit in the EULA?

(I never read the EULA)

I've no idea, you'd have to read it, but then if you've clicked past the EULA and installed the game then you can't exactly use that reason for a return can you.

Dano · 10 Sep 2008 at 13:46

Aekeron said:
Whether or not it says that on the EULA, I suspect you'd find it hard to get a refund based solely on that.

Software returns have always been difficult on PCs as there's nothing to prove that you didn't just accept the EULA, install the software and then return the physical media.

Obviously in a world of DRM/etc, this should in theory be less of an issue, but probably not.

Not at all, I've done it a few times and never had any issues, they cannot refuse you your basic rights as a consumer much as they will try.

CliffyBiro · 10 Sep 2008 at 13:46

Dano said:
I've no idea, you'd have to read it, but then if you've clicked past the EULA and installed the game then you can't exactly use that reason for a return can you.

They're not going to check my system for evidence though, are they?

Are they?

Wyrdo · 10 Sep 2008 at 13:51

skippi90 said:
Do you think a high street game store would give me store credit if I returned the game saying that I refused to essentially rent a game for £35 and that the 3 installs is not mentioned on the case?

Seems like a valid point as this is the first game I have ever encountered such a thing with.

Is it really that big of an issue? Or you just don't like the game and are using it is as an excuse to try and get a refund?

CliffyBiro · 10 Sep 2008 at 13:53

Wyrdo said:
Is it really that big of an issue? Or you just don't like the game and are using it is as an excuse to try and get a refund?

A little from column A, a little from column B.

I tinker a lot with my PC though so the 3 installs will affect me very soon I bet.

I also disagree very strongly with the limiting of installs to a game I paid full price for. I could have just as easily downloaded it cracked but I bought it and as such we are being punished in a way. How is that right?

CliffyBiro · 10 Sep 2008 at 14:00

Can't find the reciept. :rolleyes:

uv · 10 Sep 2008 at 14:07

is it not the same procedure Bioshock initially went through? As in, three concurrent installs, not just three installs *ever*?

Any game that only allows a complete total number of installs to be three is doomed from the get go, but I can't imagine this being the case..

platypus · 10 Sep 2008 at 14:10

Only 3 installs? Wow.

As uvmain says, it can't be that stupid.

FrenchTart · 10 Sep 2008 at 14:11

I just take the safe route and limit myself to zero installs.

It's the only way to be sure....