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returning/swapping a graphics card??
- Thread starter pzr vr6
- Start date
Soldato
- Joined
- 6 Feb 2010
- Posts
- 14,583
Yes...only if it is unopened.
I copied the terms from OC's return page:
http://www.overclockers.co.uk/support.php
Within 28 Days of Purchase Date
1. Direct Manufacturer Technical Support. Some manufacturers are happy to provide direct technical support and returns processing within 28 days of purchase. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. Please see the table below marked "Under 28 Day Support". Any support offered by manufacturers does not affect your statutory rights.
2. Overclockers UK Technical Support. We are happy to provide free technical support to all Overclockers UK customers who require help or advice regarding products purchased from Overclockers UK. To obtain Technical Support please call 0871 910 910 2 (calls cost 10p per minute) and ensure you have your order number to hand. Alternatively please use our RMA WebNote system.
3. Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you must give written notice to Overclockers UK by letter, fax or RMA WebNote giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Overclockers UK at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped in a plain outer box. Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small. Overclockers UK will refund you within 30 days for any sum that has been paid by you or debited from your credit or debit card for the goods. If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods as required, Overclockers UK may charge you a sum not exceeding the direct costs of recovering the goods. When exercising your right to cancel under the Distance Selling Regulations (2000) please return goods to Overclockers UK (Esnet Ltd), 4 Axis, Millenium way, High Carr Business Park, Newcastle-under-lyme, ST5 7UF.
4. Exceptions to Distance Selling Regulations (2000) - You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if the order is for computer software which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.
5. If returning goods to Overclockers UK for reasons other than your right to cancel under the Distance Selling Regulations (2000) further conditions apply. For further details please see "In all Cases Where Support and/or Returns Service is Provided by Overclockers UK" below.
I copied the terms from OC's return page:
http://www.overclockers.co.uk/support.php
Within 28 Days of Purchase Date
1. Direct Manufacturer Technical Support. Some manufacturers are happy to provide direct technical support and returns processing within 28 days of purchase. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. Please see the table below marked "Under 28 Day Support". Any support offered by manufacturers does not affect your statutory rights.
2. Overclockers UK Technical Support. We are happy to provide free technical support to all Overclockers UK customers who require help or advice regarding products purchased from Overclockers UK. To obtain Technical Support please call 0871 910 910 2 (calls cost 10p per minute) and ensure you have your order number to hand. Alternatively please use our RMA WebNote system.
3. Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you must give written notice to Overclockers UK by letter, fax or RMA WebNote giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Overclockers UK at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped in a plain outer box. Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small. Overclockers UK will refund you within 30 days for any sum that has been paid by you or debited from your credit or debit card for the goods. If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods as required, Overclockers UK may charge you a sum not exceeding the direct costs of recovering the goods. When exercising your right to cancel under the Distance Selling Regulations (2000) please return goods to Overclockers UK (Esnet Ltd), 4 Axis, Millenium way, High Carr Business Park, Newcastle-under-lyme, ST5 7UF.
4. Exceptions to Distance Selling Regulations (2000) - You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if the order is for computer software which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.
5. If returning goods to Overclockers UK for reasons other than your right to cancel under the Distance Selling Regulations (2000) further conditions apply. For further details please see "In all Cases Where Support and/or Returns Service is Provided by Overclockers UK" below.
He bought it in person so it doesn't apply.
Soldato
- Joined
- 6 Feb 2010
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- 14,583
Ah...I missed the 'went in' part...I made the assumption that it was online purchase...
I hate to point this out but...why ask us, when you can get a more definite answer by contacting the OcUK representative/customer support? Our answers ain't gonna be able to guarantee anything...
Caporegime
- Joined
- 8 Jul 2003
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- In a house
Can't see why they wouldn't swap it tbh, as they are going to get an extra £40, so would make a better sale, but how much are those XFX 5850's 
, you can get 5870's cheaper than that.
, you can get 5870's cheaper than that.
Soldato
- Joined
- 6 Feb 2010
- Posts
- 14,583
I doubt they would refund or swap for you for non-faulty product after they are opened and used...even if it is only for 2 hours...
Well...wish you luck.
Well...wish you luck.
anybody wanna buy an as new 5850??