Returning unopened TV to Tesco without receipt

Six6siX · 30 Oct 2014 at 15:34

I'd imagine transactions on-line will have a record that can be accessed from a central database in store. Other retailers have similar systems.

They're not out of order to require some proof of purchase - they can insist upon it - and rightly so. Also, it doesn't have to be a receipt - it can be a bank statement or to (ideally) find the transaction in their system using your name and address details.

Chances are they'll see that the transaction was a bundle and you won't be refunded the individual amount.

Atlas23 · 30 Oct 2014 at 15:35

InvaderGIR said:
Apart from when they aren't and are obviously trying to scam the store, then they get told where to go without the refund they are demanding.

I once worked in a garden centre (part of a large national chain), and we had a customer come in with an empty plastic plant pot with a bit of soil in. She said that she bought the plant a few weeks ago but it had died and demanded a refund. She had thrown away the plant because it was dead. She also didn't have a receipt.

My manager told me to give her the refund (for a plant with a similar sized pot, because it was unidentifiable)

FatFishMonster · 30 Oct 2014 at 15:35

Ill trade you the TV for cheeky shots of me in a power rangers outfit?

I highly doubt youll get anywhere without a receipt, even then I imagine the TV will have a serial number/unique code on the packaging label and they will have scanned that into their system and be able to track where that TV has been in their system, same its done when you RMA stuffzz

Akagi · 30 Oct 2014 at 15:36

Do you think I can return a Polo which is no longer 100% silver to the dealer for a full refund after a couple of years?

TheVoice · 30 Oct 2014 at 15:37

FatFishMonster said:
Ill trade you the TV for cheeky shots of me in a power rangers outfit?

I highly doubt youll get anywhere without a receipt, even then I imagine the TV will have a serial number/unique code on the packaging label and they will have scanned that into their system and be able to track where that TV has been in their system.

Too time-consuming to track all that stuff. When I used to deal with returns I'd check the product S/N against that on the box to prevent people buying a new product and returning a different, faulty one, but no record is ever kept of serial numbers.

AJK · 30 Oct 2014 at 15:37

Atlas23 said:
My manager told me to give her the refund (for a plant with a similar sized pot, because it was unidentifiable)

You should have replaced your manager with the empty pot, it would have made better decisions. What a tool!

Atlas23 · 30 Oct 2014 at 15:38

Acme said:
Do you think I can return a Polo which is no longer 100% silver to the dealer for a full refund after a couple of years?

As long as you don't tell them your forum name. Pretty sure you're globally renowned for talking about Polos

AJK said:
You should have replaced your manager with the empty pot, it would have made better decisions. What a tool!

Yup

neil_g · 30 Oct 2014 at 15:40

FatFishMonster said:
Ill trade you the TV for cheeky shots of me in a power rangers outfit?

I highly doubt youll get anywhere without a receipt, even then I imagine the TV will have a serial number/unique code on the packaging label and they will have scanned that into their system and be able to track where that TV has been in their system, same its done when you RMA stuffzz

they can also get your details from scanning your clubcard

FatFishMonster · 30 Oct 2014 at 15:40

TheVoice said:
Too time-consuming to track all that stuff. When I used to deal with returns I'd check the product S/N against that on the box to prevent people buying a new product and returning a different, faulty one, but no record is ever kept of serial numbers.

Oh right that's interesting, it must differ between companies then.

All the stuff we buy from Dell at work, they keep track of the S/N on their systems and they know exactly where that S/N has been, date of purchase etc...

damn companies making it harder to scam them :rolleyes:

Akagi · 30 Oct 2014 at 15:41

Atlas23 said:
As long as you don't tell them your forum name. Pretty sure you're globally renowned for talking about Polos

Do you think I could get my money back from Tesco without a receipt? They sell Polos don't they?

I could shrink wrap it?

FatFishMonster · 30 Oct 2014 at 15:41

neil_g said:
they can also get your details from scanning your clubcard

My Tesco brings all the mums to the yard, and we're like, Do you have a clubcard?

Akagi · 30 Oct 2014 at 15:42

FatFishMonster said:
My Tesco brings all the mums to the yard, and we're like, Do you have a clubcard?

And theyre like, yes I have a clubcard, damn right, I have a clubcard.

chanjy · 30 Oct 2014 at 15:43

OP sounds like a great guy

Atlas23 · 30 Oct 2014 at 15:45

chanjy said:
OP sounds like a great guy

This is me

FatFishMonster · 30 Oct 2014 at 15:45

Atlas23 said:
This is me

Oh huni yu so tasti

Atlas23 · 30 Oct 2014 at 15:48

FatFishMonster said:
Oh huni yu so tasti

bbe u kno it ! i jus wna gt me xbox so i can play cod wiv my m8s

Akagi · 30 Oct 2014 at 15:50

Atlas23 said:
bbe u kno it ! i jus wna gt me xbox so i can play cod wiv my m8s

I cnt bleve yu is cheatin on me wit that div !!1

yu r such a waste yu lttl ****#

ur nt c-ing ur kid jerk !!!

TheVoice · 30 Oct 2014 at 15:51

FatFishMonster said:
Oh right that's interesting, it must differ between companies then.

All the stuff we buy from Dell at work, they keep track of the S/N on their systems and they know exactly where that S/N has been, date of purchase etc...

damn companies making it harder to scam them

Yeah, the manufacturers will keep track of serial numbers (Asset Codes, Service Codes, whatever) but for a retailer (at least, supermarkets) it isn't feasible.

They don't really have the systems or facilities in place to do it; Asda's POS and stock control systems run on a backend that resembles DOS. It's tragic.

FatFishMonster · 30 Oct 2014 at 15:53

TheVoice said:
Yeah, the manufacturers will keep track of serial numbers (Asset Codes, Service Codes, whatever) but for a retailer (at least, supermarkets) it isn't feasible.

They don't really have the systems or facilities in place to do it; Asda's POS and stock control systems run on a backend that resembles DOS. It's tragic.

Oh dear..... Still having worked in retail, he wont get anywhere without a receipt. No matter how much he moans!

Acme said:
I cnt bleve yu is cheatin on me wit that div !!1

yu r such a waste yu lttl ****#

ur nt c-ing ur kid jerk !!!

Time of the month Acme?

Acme said:
And theyre like, yes I have a clubcard, damn right, I have a clubcard.

I can swipe and we dont charge.

Atlas23 said:
bbe u kno it ! i jus wna gt me xbox so i can play cod wiv my m8s

My COD game brings the nerds to the yard, and they're like, "Getting girls is hard."

Zbornak · 30 Oct 2014 at 15:53

Can't you just return it with the receipt and hope that they give you the full money back? Surely that's more likely than returning it without a receipt entirely.