I'm looking for some advice about returning a psu.
The psu in question is a Seasonic SS-400FL X-Series 400W Fanless Power Supply which was bought elsewhere as OCuk never sold them.
It originally developed an intermittent fault within roughly 6-8 weeks due to (I was told by the e-tailer) a faulty on off switch.
The e-tailer arranged collection of the psu from me at no cost to myself and replaced it with a new one.
The replacement has now developed the exact same fault as the first one.
I have 2 questions if anyone could oblige me which are:
1. When I raised a new rma I asked them to collect it like the last time, in my e-mail with the returns details there is no mention of collection, it's looking like I have to post it back at a cost to myself(although I will contact them and try and get them to pick it up again).
If I have to pay postage and it is reported faulty, am I due a refund?
2. Considering the psu is used in a low powered media centre that's used 2-6 hrs(maximum) a week, for the same fault to happen twice could possibly mean it's a design fault.
Can I refuse another replacement because this is the second time it's happened and ask for a credit note or different components?
The psu in question is a Seasonic SS-400FL X-Series 400W Fanless Power Supply which was bought elsewhere as OCuk never sold them.
It originally developed an intermittent fault within roughly 6-8 weeks due to (I was told by the e-tailer) a faulty on off switch.
The e-tailer arranged collection of the psu from me at no cost to myself and replaced it with a new one.
The replacement has now developed the exact same fault as the first one.
I have 2 questions if anyone could oblige me which are:
1. When I raised a new rma I asked them to collect it like the last time, in my e-mail with the returns details there is no mention of collection, it's looking like I have to post it back at a cost to myself(although I will contact them and try and get them to pick it up again).
If I have to pay postage and it is reported faulty, am I due a refund?
2. Considering the psu is used in a low powered media centre that's used 2-6 hrs(maximum) a week, for the same fault to happen twice could possibly mean it's a design fault.
Can I refuse another replacement because this is the second time it's happened and ask for a credit note or different components?
