Yep yep, that's fine. They did a reset, but we just don't want to provoke the DLM unnecessarily when we power off your modem/router. (Some DLM have very aggressive views on what constitutes as a problem on the line)
Sometimes there's something in the software (table or cache somewhere inside) that has been corrupted (it happens) and needs to be refreshed or expunged so it rebuilds it anew. But it can't do that whilst there's power keeping the data alive. Hence why we are attempting the power off to get it to start fully from fresh, instead of only reset/reboot which may not touch those stuff in the modem/router.
Ok. I'll give it a full 35 minutes power off tomorrow morning and report back.