Right to return this used car to the dealer??

DigitalScientist

DigitalScientist

DigitalScientist

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Hi guys,

Long-time lurker/reader, newbie poster here. Looking for a bit of input and advice on a used car purchase from an indy dealer.

Very recently (1 week ago) bought a 2019 Jag XF. It's in great condition and hardly looks used inside and out. Drives well, pulls fine, no rattles. Everything works as it should. Really like it.

A couple of days after getting it I noticed a bit of a siren type sound. Like an overly vocal turbo spooling up and down when revving. didn't notice it when test driving, but I guess your mind is occupied with all sorts at that point. I really started to tune into it when I was looking in my rear view mirror to see where a police car was coming from, and there wasn't one.

Anyway, I drove an XE with the same engine and it did actually make a similar noise, but defo not as loud. It couldn't be heard in the cabin, unlike my XF. If mine was at the XE's noise level I wouldn't worry.

I popped into the local Jag dealer and they were super helpful. Had a look and inspected things. They pointed out that the car has an aftermarket turbo and someone has been fiddling around in there. There's a bit of oil misting near the turbo too. It doesn't seem right.

If I wanted to do so, does the above present solid grounds for a return under the 30-day consumer rights terms? The turbo/car hasn't failed, but I don't fancy driving around feeling like I'm being chased by the police everywhere.

It's got the usual 90 day complimentary warranty, but with a £500 claim limit that wouldn't get me far.

Am getting a bit stressed, so any advice welcome!

TIA
 
Aftermarket as in the car has been modified or a non-OEM part used for a repair?

If the former then rejecting should be easy - not as described, if the latter, then it might be a bit more difficult if it's not actually "broken", but would certainly be ringing alarm bells as to why:

A) a 4 year old car (with I'm assuming not crazy high miles) has needed a turbo replacement - has it been ragged to death, is it a symptom of another problem?

B) They've cheaped out on the part on a relatively new and premium car - what else has been cheaped out on or neglected?

What does the advert say about service history, and has it come with the relevant paperwork?
 
Haggisman said:
Aftermarket as in the car has been modified or a non-OEM part used for a repair?

If the former then rejecting should be easy - not as described, if the latter, then it might be a bit more difficult if it's not actually "broken", but would certainly be ringing alarm bells as to why:

A) a 4 year old car (with I'm assuming not crazy high miles) has needed a turbo replacement - has it been ragged to death, is it a symptom of another problem?

B) They've cheaped out on the part on a relatively new and premium car - what else has been cheaped out on or neglected?

What does the advert say about service history, and has it come with the relevant paperwork?
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Not to mention the insurance impact of a 'modified' car.
 
Haggisman said:
Aftermarket as in the car has been modified or a non-OEM part used for a repair?

If the former then rejecting should be easy - not as described, if the latter, then it might be a bit more difficult if it's not actually "broken", but would certainly be ringing alarm bells as to why:

A) a 4 year old car (with I'm assuming not crazy high miles) has needed a turbo replacement - has it been ragged to death, is it a symptom of another problem?

B) They've cheaped out on the part on a relatively new and premium car - what else has been cheaped out on or neglected?

What does the advert say about service history, and has it come with the relevant paperwork?
Click to expand...

It's pushing 70k on the clock. Not crazy high, but I've seen turbos go on younger and less travelled cars. It's not ideal though.

It's an estate, and last years MOT had advisories for 'rear seat belt 1, 2 and 3 couldn't be checked due to child seats in the way', or similar. So a bit of a family wagon. My inner logic told me it wouldn't have been ragged around more than anything else.

Oh, and the turbo looks standard replacement rather than anything that would affect performance. It's just not OEM. Then again, it could be, since Jaguar just stick their logo on common components (garrett?).

I really like the car and would rather not give it back, but not sure I can be happy driving it if I stay dialled in to this noise. I guess I'm trying to establish what all my options are at this point.

The guys at Jag did mention it can sound a bit off if the wrong oil has been used, so I can use that as an opener if I go back to the dealer and get them to check what's been done. They've got other XF's in stock so I could maybe rev them up. If the noise doesn't match I'll ask them to do something about it.

I'd argue that an abnormal and obnoxious sound which spoils your enjoyment of driving a premium car renders it somewhat unfit for purpose!
 
I'd be wary, I've experienced a few turbo failures over the years, on trucks rather than cars but the principle is the same, in each instance prior to the turbo failure I'd noticed they got considerably louder...
 
Just a bit turbo whine aint it?

Might be easily solved by checking over the pipework if you dont like it, Not fancy a recirc or a nice blowy DV?

"modified" car? naaah Id not be advising insurance of a turbo replacement just because it wasn't OEM
 
DigitalScientist said:
Not my car, but same thing:

www.youtube.com

Excessive turbo noise?

www.youtube.com www.youtube.com

It improves after things have warmed up but it's still audible in the cabin, mostly at low revs when pootling around town. Slow moving traffic = police car following you.
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Sounds like worn turbo shaft bearing, possibly due to an oil problem and/or the oil seals are compromised (check whether there are leaks around the pipes to or the turbo intercooler itself - doesn't indicate the internal seals are compromised but might show that an issue has occurred which may have caused it). I'd say at a guess you are looking at between 4 and 20K miles until it causes a problem.
 
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Thanks chaps. I had it at the local specialist yesterday and they couldn't 100% confirm the turbo without getting more invasive, but strongly suspect it. There is an abnormal vibration that resonates at low RPM too - suspected failure of active engine mountings.

They also identified a slight knock sound from the rear of the engine (where timing chain is located) when on the ramp. Agh! I can't pick it out to be honest but I don't know what I'm listening for.

Will be going back to the dealer to discuss.
 
After discussions I've been assured that whatever needs sorting will get sorted, but the process for doing so will probably bump me beyond the 30 day period with no concrete guarantees things will get fixed.

am unsure at this point whether or not to roll with it or seek to reject :rolleyes:. Both options sound a bit stressful.

I suppose going over 30 days, assuming issues have been noted and recorded, I'll still have some recourse for a while.
 
DigitalScientist said:
After discussions I've been assured that whatever needs sorting will get sorted, but the process for doing so will probably bump me beyond the 30 day period with no concrete guarantees things will get fixed.

am unsure at this point whether or not to roll with it or seek to reject :rolleyes:. Both options sound a bit stressful.

I suppose going over 30 days, assuming issues have been noted and recorded, I'll still have some recourse for a while.
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Reject. They'll string you along and then say "sorry you can't reject now"


There will be other cars :-)
 
MrRockliffe said:
Reject. They'll string you along and then say "sorry you can't reject now"


There will be other cars :)
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This - it sounds like there may be some hidden (and potentially expensive) issues waiting to crop up.

Curious as to what the service/repair history says about the paperwork, and why it's not an OEM part from a main dealer?
 
Yea I'd probably reject it.

You got a get out of jail free card on something that may end up being a money pit I'd take it.

Dealer be like "I'm your best friend", until the 30 days is up then they'll be like "well you'll have to take us court" after.
 
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