I stand corrected
Rights on returning a laptop bought in store
- Thread starter williamd
- Start date
I stand corrected
I've found that link before. It's not ok though because you can't just use the standard Intel drivers. There's other posts where people say all their apps stopped displaying properly after doing so. I already tried and ending up doing a factory reset, it hit performance so badly.
As he concludes:
"I only wish that Microsoft will come up with an official driver to fix this problem as the oldest post I found describing it was older than half a year and I’m sure Microsoft is aware of it. I reported it anyway."
So no I don't really class that as an acceptable solution.
This.
Dress well, be nice & polite, smile, suck up, kiss ass, etc and you'll probably get a refund.
My wife currently works for JL and even she admits their returns policy is surprisingly biased towards the customer, even in situations like this.
I think that's a bit different.
I'd be impressed if you took it back after 6 months with a simple "I don't like it" and they gave you a full refund.
It Sounds far more like your now bored of it and the new toy feeling gone you want the money back to buy something else...
As it would take about 4 hours not over 4 weeks to find them problems you mentioned..
As it would take about 4 hours not over 4 weeks to find them problems you mentioned..
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I'm inclined to agree with this, however as everyone above has said it will depend on stores returns policy. Please let us know how you get on OP
Will be more complicated than normal returns if you've activated the software (OS) - most high street stores these days are fairly easy going on returns as they have to compete with internet retailers but a few things they won't generally move on unless the item is faulty. The banding fault might get you somewhere.
+1 for John Lewes returns policy. Bought a laptop, decided I did not like it, returned it tye next day for a full refund. But other store will of course vary.
4 weeks, really you've had it 4 weeks and NOW want to return it?? I appreciate MS are a big company so are John Lewis and can take the hit, but seriously there's something wrong here if after 4 weeks of you playing with you can get a refund,
agreed if there's genuinely something wrong with it then yea, but not just because you don't like it anymore!
good luck though
agreed if there's genuinely something wrong with it then yea, but not just because you don't like it anymore!
good luck though
What, there is a credit card clause for "buyers remorse" now?
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the way I see it, you have no 'right' to return it, unless they will accept the banding issue as a fault (which they could well do...)
going through s75 would, as others have said, be a pretty shifty move, that's there (mostly) to cover you against scam sellers who insist they sent something, but obviously didn't. the CC company would 'recover' the cost (by never paying it off!), and john lewis foots the bill. in isolation this seems fine, but think of the cumulative impact of many people doing that; it's the shareholders, bosses and employees who foot the bill.
in all honesty, the only 'fair' courses of action would be:
- attempt return on grounds of the colour banding issue
- go in and ask nicely for a refund/exchange outside of any consideration it is faulty; if they want to be nice, then you get what you want (+ karma, if you believe in that, outside of reddit)
- sell it at a small loss, and consider this difference 'renting' the laptop to try out
going through s75 would, as others have said, be a pretty shifty move, that's there (mostly) to cover you against scam sellers who insist they sent something, but obviously didn't. the CC company would 'recover' the cost (by never paying it off!), and john lewis foots the bill. in isolation this seems fine, but think of the cumulative impact of many people doing that; it's the shareholders, bosses and employees who foot the bill.
in all honesty, the only 'fair' courses of action would be:
- attempt return on grounds of the colour banding issue
- go in and ask nicely for a refund/exchange outside of any consideration it is faulty; if they want to be nice, then you get what you want (+ karma, if you believe in that, outside of reddit)
- sell it at a small loss, and consider this difference 'renting' the laptop to try out
