Ring/Eufy/Nest

ChrisD. · 23 Nov 2020 at 09:13

I've recently got the Ring Door View Cam, no complaints with it so far but it seems not many are keen on it here?

Loagi · 23 Nov 2020 at 14:27

Ring's reliability issues all really seem to be server side for me. I've had a Ring battery doorbell for 2 years - When the Ring Rapid app came out it wasn't globally available (had some odd restricted release) and I could do a live view in 1 second. 100% reliable time after time. When it was fully pushed out to be available to everyone it now works maybe 1 time in 10 if I'm lucky and even then its way longer than 1 second.

Robert · 24 Nov 2020 at 19:22

Ok...so after much deliberation I’ve gone for the eufy. Hope it’s good!

Irish_Tom · 26 Nov 2020 at 07:06

Irish_Tom said:
Just a heads up, the Eufy battery 2k doorbell has 25% off on Amazon, so down to £134.99 — that’s less than it was when they last had a deal on (£149.99).

I think that’s probably the Black Friday price, can’t imagine it will drop any more.

I’ve just grabbed one. The thing that sealed it for me was that the battery version can also be wired in if required, so my plan is to try it with the battery and then wire it in when I next have the electrician around.

Well, I was wrong. Black Friday price is £124.99. Never mind. :rolleyes:

Robert · 30 Nov 2020 at 15:51

Well, just put my one up - word of warning, 3m weatherproof tape isn’t thick enough (the back of the mount protrudes were the screws go). So I’ve had to stick tape on tape, seems fine now but let’s see if it holds

Irish_Tom · 30 Nov 2020 at 16:32

Funnily enough, I've set mine up today as well.

Easy to install and set up. So far, so good.

e36Adz · 8 Dec 2020 at 01:18

e36Adz said:
I have the ring doorbell 2. If I could choose again, I'd get the nest.

Ring are sending me the doorbell 3 to replace the doorbell 2, as this one doesn't even function as a doorbell half the time. I've had family phone me to tell me they are outside the house 3 times within the last month!

No drop outs with my internet connection, I even installed a mesh setup to boost the signal all around the house, doorbell is still hit and miss. Their customer service is brilliant though I have to say.

Psycho Sonny · 8 Dec 2020 at 10:15

M1k3H said:
The outdoor cam IQ is meant to be their best camera sensor... it's so bad that even the nest app doesn't mark the videos with 'person' during the night, just 'motion' as it can't even recognise it's a human being Which is frustrating as if it did mark them with person I would have maybe 1-10 clips to look at, whereas with 'motion' I have 50 clips to look at for every night.

Something isn't right.

I have a nest iq indoor camera and I don't have any of those issues.

Either the camera or your setup is wrong somewhere.

How are you testing connection to the camera?

Could it be the power supply are you using an extension?

Mine detects people but it is an indoor one.

For outdoor I have the nest doorbell as well as 4 Dahua cameras.

M1k3H · 8 Dec 2020 at 15:01

Psycho Sonny said:
Something isn't right.

I have a nest iq indoor camera and I don't have any of those issues.

Either the camera or your setup is wrong somewhere.

How are you testing connection to the camera?

A couple of ways, some more accurate than others.

1. Via the Virgin Hub you can see the LAN speed provided.
2. I got the Nest WiFi router, and on that one, you can actually speed test each device.
3. Run speedtest using my phone whilst next to the camera

On the first two, the speeds provided are usually above the 200Mbps that my line can provide, with the third, obviously limited by the small WiFi antenna in the phone, and is usually around 50-70Mbps.

Psycho Sonny said:
Could it be the power supply are you using an extension?

No extension; they even sent me another USB-C to USB-C wire (fairly long so must be very expensive).

This is also the second camera I tried after they replaced my first one.

Psycho Sonny said:
Mine detects people but it is an indoor one.

For outdoor I have the nest doorbell as well as 4 Dahua cameras.

It detects people in optimal light conditions only. Anything less than that it does not, I mean I can hardly tell it's a person from the amount of ghosting occuring when someone is walking faster than a snail.

Psycho Sonny · 8 Dec 2020 at 15:47

M1k3H said:
A couple of ways, some more accurate than others.

1. Via the Virgin Hub you can see the LAN speed provided.
2. I got the Nest WiFi router, and on that one, you can actually speed test each device.
3. Run speedtest using my phone whilst next to the camera

On the first two, the speeds provided are usually above the 200Mbps that my line can provide, with the third, obviously limited by the small WiFi antenna in the phone, and is usually around 50-70Mbps.

No extension; they even sent me another USB-C to USB-C wire (fairly long so must be very expensive).

This is also the second camera I tried after they replaced my first one.

It detects people in optimal light conditions only. Anything less than that it does not, I mean I can hardly tell it's a person from the amount of ghosting occuring when someone is walking faster than a snail.

I was having issues with the doorbell camera in terms of disconnections which immediately were resolved by placing an access point nearby. Outside walls are hard to penetrate and if the device is attached to the wall it can struggle to get a signal.

I take it the camera is low down for you to be testing a smartphone next to it?

It's weird they have swapped out everything and still not resolved I was thinking of getting their cameras but at £300 a pop I decided to go the Dahua route but whilst researching never heard of such an issue. In fact the nest pro installer I used has them and showed me a video he captured the day before of someone who was going to try his car after stepping into his driveway sees the cameras and walks away and on his way again. He said they were brilliant but a huge nest fanboy he even imported the security system from America as not available here and now it's discontinued iirc.

If it's in low light conditions only then it's likely an infrared issue. You can get security lighting which emit infrared at night. We cannot see it but the camera can. It's the only solution that sounds plausible.

M1k3H · 8 Dec 2020 at 15:52

Psycho Sonny said:
I was having issues with the doorbell camera in terms of disconnections which immediately were resolved by placing an access point nearby. Outside walls are hard to penetrate and if the device is attached to the wall it can struggle to get a signal.

I take it the camera is low down for you to be testing a smartphone next to it?

It's weird they have swapped out everything and still not resolved I was thinking of getting their cameras but at £300 a pop I decided to go the Dahua route but whilst researching never heard of such an issue. In fact the nest pro installer I used has them and showed me a video he captured the day before of someone who was going to try his car after stepping into his driveway sees the cameras and walks away and on his way again. He said they were brilliant but a huge nest fanboy he even imported the security system from America as not available here and now it's discontinued iirc.

If it's in low light conditions only then it's likely an infrared issue. You can get security lighting which emit infrared at night. We cannot see it but the camera can. It's the only solution that sounds plausible.

that was my first assumption as well, external wall etc. But if two routers show sufficient speeds well above my 200Mbps line, it should be okay. When I test with a phone, I hold it up, I can barely reach the camera; so hold it up next to it. I also tried reducing the quality, to see if the ghosting was due to bandwidth, but it didn't affect it. Also, the bandwidth usage went down during the night time (could see this using the Google WiFi router). Why would it go down during the night time?

I tried both with Night Mode on and off, and the issue persists in both modes. Just dissapointed really, wanted a good slution, which it seemed to be, but for me, it is not doing its intended job, capture potential burglars (unless they come during the day).

Psycho Sonny · 8 Dec 2020 at 16:17

M1k3H said:
that was my first assumption as well, external wall etc. But if two routers show sufficient speeds well above my 200Mbps line, it should be okay. When I test with a phone, I hold it up, I can barely reach the camera; so hold it up next to it. I also tried reducing the quality, to see if the ghosting was due to bandwidth, but it didn't affect it. Also, the bandwidth usage went down during the night time (could see this using the Google WiFi router). Why would it go down during the night time?

I tried both with Night Mode on and off, and the issue persists in both modes. Just dissapointed really, wanted a good slution, which it seemed to be, but for me, it is not doing its intended job, capture potential burglars (unless they come during the day).

For £300 it's too expensive as well.

Can you get a refund and look into Dahua or hiikvision? Or just sell the camera on eBay as used. Chances are it's something local to you than the camera.

Lots of local cheap installers can be found on Facebook who can now get them for the same price as you can from China but it's legit global version with warranty.

A full 4 camera setup is like £600-£800 for top end cameras installed with a NVR.

Whereas that would get you 2-3 cameras with nest and no installation.