Soldato
I have had the horror of reading an e-mail {from a competitor} that a RMA has been closed after a month of an authorised request, due to no action by me. However...
I told the company about a mispicked monitor within an hour of receiving the parcel, by e-note. They told me to use the online returns section to start the process of a RMA, which I did, within minutes.
After lunch that day, I received an e-mail, asking me to ring their returns section for authorisation. I rang them, explained the mispick and asked for the correct monitor to be sent as soon as possible. Authorisation was granted and the collection was arranged by their contracted courrier the following day.
That night, I wrapped the monitor box in an oversized plastic bag, with the address and RMA number taped to the bag on both of the large faces of the box.
The following day, between 1000 and 1100, the very same courrier driver took the mispick away and I signed his paperwork, but I was not given any sort of receipt. I thought this was a little odd, but it was the first time I've ever had this sort of situation with a mispick from an e-tailor.
Due to the Easter weekend, I expected the mispick to be sorted out by the end of the following week. However, I have had to send several e-notes over the last month, trying to find out what was causing the delay (without getting a straight answer, with delays in responding to each e-note).
I would really appreciate some advice on what I can do from here. I've got nothing to show for a £200+ monitor and the e-tailor claim they do not have it either! Presumeably the signature I gave when the parcel was collected will prove I did pass the parcel to the courrier?
I told the company about a mispicked monitor within an hour of receiving the parcel, by e-note. They told me to use the online returns section to start the process of a RMA, which I did, within minutes.
After lunch that day, I received an e-mail, asking me to ring their returns section for authorisation. I rang them, explained the mispick and asked for the correct monitor to be sent as soon as possible. Authorisation was granted and the collection was arranged by their contracted courrier the following day.
That night, I wrapped the monitor box in an oversized plastic bag, with the address and RMA number taped to the bag on both of the large faces of the box.
The following day, between 1000 and 1100, the very same courrier driver took the mispick away and I signed his paperwork, but I was not given any sort of receipt. I thought this was a little odd, but it was the first time I've ever had this sort of situation with a mispick from an e-tailor.
Due to the Easter weekend, I expected the mispick to be sorted out by the end of the following week. However, I have had to send several e-notes over the last month, trying to find out what was causing the delay (without getting a straight answer, with delays in responding to each e-note).
I would really appreciate some advice on what I can do from here. I've got nothing to show for a £200+ monitor and the e-tailor claim they do not have it either! Presumeably the signature I gave when the parcel was collected will prove I did pass the parcel to the courrier?
