RMA advice

Hamster · 14 Jul 2007 at 22:52

Hi,
Posted in HD so please delete from there if appropriate as this is more of a general RMA question.

Bought a HD in January which is now faulty.

Spoke to Western Digital today, gave them the serial number, and it appears the drive is US sourced and therefore is not under the advertised 3 year warranty. They said it must OCUK'S supplier supplying non-European drives in error and to arrange RMA with OCUK.

Assuming OCUK find the drive faulty:

1. Can OCUK offer me a credit note to the amount i paid in the invoice rather than the current price so that i can buy a different brand of drive?

2. Will OCUK allow me to RMA and upgrade paying the difference? If so, the difference between the price i paid?

3. Will OCUK reimburse my postage costs sending the drive back to them?

Anyone have any similar experience to share?

Thanks

<F0rb> · 14 Jul 2007 at 22:59

Your probably best off asking overclockers

Hamster · 14 Jul 2007 at 23:12

Thanks. Already sent them a webnote. I was just wondering what general policy was and if anyone had a similar situation and could advise me.

<F0rb> · 14 Jul 2007 at 23:26

I would be angry myself if they didn't, becuase from the sounds of it, it was their fault.

frying_pan_cat · 15 Jul 2007 at 10:37

I know that they'll refund postage as I had mine refunded a few days ago but you'll have to ask them to do it once its found faulty

how random · 15 Jul 2007 at 11:02

I expect OcUK will be able to help you, they have always helped me with no hastle.

Let us know what they say as i would be interested to know what they say about this point:
2. Will OCUK allow me to RMA and upgrade paying the difference? If so, the difference between the price i paid?

ramdor · 15 Jul 2007 at 11:14

how random said:
2. Will OCUK allow me to RMA and upgrade paying the difference? If so, the difference between the price i paid?

1) If they can replace the faulty item that is what will happen. There and then, no delay, that is the policy.

2) If they dont have stock to replace the item you might have to wait until the item has been to the manu and returned to ocuk.

If 2 is over an unsatisfactory time period (more that 28 days), you might be entitled to ask for a full refund.

They dont do rma exchanges for a different item (well didnt for me) as it leads to possible internal miscommunication between different departments (tech/returns + sales).

Like has been said, best to ask via a web note (which you seem to have already).

Richie.