RMA Query

Deiwos · 13 Apr 2007 at 12:08

So I've decided I'm going to try and RMA my graphics card, as soon as my shiny new 8800GTS comes through.

Now, the question I have is, just how exactly do I go about this? I purchased it from one of OcUKs rivals, so I can't mention any names just here, but I was wondering if theres a general process I have to follow? I've checked the companies website, and theres a form I can fill out to query returning a product, but I thought RMAing was different to this?

Any help appreciated.

Tom

mishima · 13 Apr 2007 at 12:31

You should be able to RMA it selecting various reasons why you are sending it back, why are you going to RMA?

killer_uk · 13 Apr 2007 at 12:38

Well usually you will fill out the form, they will reply back to you with an RMA number and address you need to post it to. All you do then is pack up the item and write the RMA number where they can see it.

Is that what you mean?

Deiwos · 13 Apr 2007 at 12:40

mishima said:
You should be able to RMA it selecting various reasons why you are sending it back, why are you going to RMA?

My Cards broken, basically. I finally got another card to test in my rig (a 6800), and that ran far better than my current 7900GT. I've got some screen shots of my what happens in games and stuff when my 7900GT is installed, if you were really interested.

When it comes down to RMAing it, what do I do exactly? Do I need to contact the company first and sort it out over of the phone or something?

mishima · 13 Apr 2007 at 12:44

You should be able to select reason for RMA online, like Dead on arrival, faulty under warranty etc etc. It depends how good their online returns service is. Might be worth ringing them and asking what to do. How long have you had it?

Deiwos · 13 Apr 2007 at 12:48

mishima said:
You should be able to select reason for RMA online, like Dead on arrival, faulty under warranty etc etc. It depends how good their online returns service is. Might be worth ringing them and asking what to do. How long have you had it?

Since september, so it's within the manufacturers warranty if nothing else.

I'll give them a ring I think, as their online service doesn't really seem to mention anything with regards to RMAing.

jackassuk56 · 13 Apr 2007 at 16:34

if your unsure of it i would call them up atleast then you can talk to someone rather than wait for a responce .

jackassuk56

IAmATeaf · 13 Apr 2007 at 17:21

What make is the card? The reason I ask is that some manufacturers such as XFX allows the end customer to RMA the card direct, might save on some time as you've effectively cut out the middle man.