RMA Situation

Nevakonaza · 2 Jan 2015 at 15:47

Hey guys,

I got a Corsair H60 which has been fab,Just one problem..i changed case and already the thread has gone on the radiator so 2 of the screws dont tighten up at all now.

It has a 5 year warranty and ive only had it since late Dec 2013..should i RMA it via OCUK or go directly to Corsair?

Appreciate the help.

Uther · 2 Jan 2015 at 15:55

Wouldn't that be considered user error?

lurkio · 2 Jan 2015 at 15:57

Go straight to corsair, their support is very good

Nevakonaza · 2 Jan 2015 at 16:02

Uther said:
Wouldn't that be considered user error?

How is it user error?..The thread and screws are low quality imo..shouldn't have gone like this just after one case move.

I've owned several different branded AIO coolers before and never had this problem when moving to diff rent cases etc they had all been fine.

@lurkio.Think il do that cheers.

Deus Ex · 2 Jan 2015 at 16:02

Always ask OCUK since they are pretty friendly, but i assume it will be a burdensome RMA process with corsair.

Upgrade · 2 Jan 2015 at 16:05

Corsair imo.

cainer · 2 Jan 2015 at 16:06

id just get some different screws and bodge it

lurkio · 2 Jan 2015 at 16:08

A longer threaded screw with an end nut might do ?

Nevakonaza · 2 Jan 2015 at 16:10

cainer said:
id just get some different screws and bodge it

Nah i like things to be perfect,I don't do bodge.

Just creating a RMA with corsair now,Even in the options for why im creating an RMA they have the option "The Products Radiator mount holes are stripped"

So it must be a common problem for them to have listed this option.

mattyfez · 2 Jan 2015 at 16:14

cainer said:
id just get some different screws and bodge it

I'd guess if the threads are crossed that would be user error, although corsair have a great warranty, it may be worth asking on thier support forum.

Alternatively, as cainer suggested it might be worth botching it if some of the screws are still good you could look at using some rubber/plastic anti vibration type push pins?

chippy08 · 2 Jan 2015 at 17:08

Iif you search around im sure you are not the first person with this problem

Castiel · 2 Jan 2015 at 18:02

Nevakonaza said:
Nah i like things to be perfect,I don't do bodge.

Just creating a RMA with corsair now,Even in the options for why im creating an RMA they have the option "The Products Radiator mount holes are stripped"

So it must be a common problem for them to have listed this option.

It is very common. They also have a forum where you can get specific advice on RMA's etc.

glenimp617 · 2 Jan 2015 at 18:11

This is not user error, it's low quality!

Make them sort it, the more people that do, the higher chance corsair will make better stuff!

Captain Chaos · 2 Jan 2015 at 18:27

just re-tap it.

pastymuncher · 2 Jan 2015 at 18:54

^ That's what I would do or get some self tappers. You are going to have to pay to send it to Holland which isn't going to be cheap. I know it's down to poor quality but if there is a easy fix I would rather do it myself than pay for shipping to another country.

Dave85 · 2 Jan 2015 at 19:32

Beware Corsair might want you to send it to the Netherlands like I am about to do with my second headset so its not cheap.

Nevakonaza · 2 Jan 2015 at 19:35

pastymuncher said:
^ That's what I would do or get some self tappers. You are going to have to pay to send it to Holland which isn't going to be cheap. I know it's down to poor quality but if there is a easy fix I would rather do it myself than pay for shipping to another country.

Yeah that's what i was afraid off,If they didn't have a place in the UK.

Not sure what to do then.

DaleTheWhale · 2 Jan 2015 at 19:37

It will definitely need to be sent over to Holland, that's where all RMA's go.
If it's still under warranty with OCUK, they will handle all of that.

Nevakonaza · 2 Jan 2015 at 19:39

ThaReaperGuy said:
It will definitely need to be sent over to Holland, that's where all RMA's go.
If it's still under warranty with OCUK, they will handle all of that.

Right il create an RMA on here then.

ShivP · 2 Jan 2015 at 19:42

You should be able to get them to cover postage if you ask - my brother had to RMA his Vengeance to them, asked if they would cover postage and they sorted out a UPS prepaid label

RMA Situation

Soldato