RMA something when I can't remember where I bought it

danswan · 30 Mar 2014 at 10:48

Stupid question, I bought a Steinberg Audio interface last summer and it's busted. I have no memory of where I got it from, and all my emails from back then have been deleted. Again, I know, stupid

I'm almost resigned to buying a new one but it's annoying when I know I've got a warranty out there somewhere.

I've emailed Steinberg for advice but I'm pretty sure they'll just tell me to take it to the retailer. Any non-flippant, non-condescending advice out there?

LOAM · 30 Mar 2014 at 10:50

Log in to the usual suspects and look at order history?

Beerbaron · 30 Mar 2014 at 10:55

Check your online banking for payments made that month.

danswan · 30 Mar 2014 at 11:02

Online banking, genius

arknor · 30 Mar 2014 at 11:16

They will likely give you an RMA number or ask for proof of purchase.

manufactures can tell if something is within it's warranty period from any serial numbers, so for some of them it's not an issue if you don't have a receipt

CREATIVE!11 · 30 Mar 2014 at 11:17

What model is it?

Devrij · 30 Mar 2014 at 11:43

danswan said:
Online banking, genius

Depending on how long ago you bought it, you may need to pop into your local branch to get a statement if it was ages ago.

danswan · 30 Mar 2014 at 11:56

Its a UR-22. Halifax online banking came up trumps, found it and requested an RMA, cheers for the help! And no-one called me stupid either

Jono8 · 30 Mar 2014 at 11:57

danswan said:
And no-one called me stupid either

Well that was a given so no one mentioned it.