RMA

Oddw1re · 11 Sep 2007 at 16:11

Sorry if its in the wrong section or im not allowed to ask but.
How long does RMA take from when OcUK recieve the item?

gumbald · 11 Sep 2007 at 16:13

Give them a ring and ask them

They're pretty efficient.

Megahurtz400 · 11 Sep 2007 at 16:13

Depends, took the, a few days to RMA my busted graphics card a few weeks ago.

And yes, no shop talk on the forums.

Phil99 · 11 Sep 2007 at 16:29

It'll vary on a case by case basis. My last one was pretty damn quick though (sub 1 week). A lot of the time if they can't repair it themselves it has to be sent to the manufacturer who can of course be a lot less efficient.

Arsey · 11 Sep 2007 at 16:35

Megahurtz400 said:
And yes, no shop talk on the forums.

Spie said that this was untrue, shop talk is allowed if it doesn't break the rules IIRC

Oddw1re · 11 Sep 2007 at 16:42

Well they got it on friday So its now been 3 days. It cant take that long to test faulty ram can it?

helmet · 11 Sep 2007 at 16:44

Oddw1re said:
Well they got it on friday So its now been 3 days. It cant take that long to test faulty ram can it?

It may do if you wrapped it using an entire roll of parcel tape.

stoofa · 11 Sep 2007 at 17:54

Last but one RMA they handled really well for me - refunded me really quickly on some items I returned.
I sent a CPU back which was signed for by OcUK on the 31st August and I still haven't had the e-mail to say it is in the system yet so a bit hit & miss with RMA's.

Megahurtz400 · 11 Sep 2007 at 17:59

I dunno what is against the rules regarding shop talk, so i tend to say that so people dont get in trouble

Dangerous · 11 Sep 2007 at 18:19

I guess the standard 5-7 days but they will always try to lower that

gumbald · 11 Sep 2007 at 18:36

It's direct shop queries that aren't allowed. There's no point, that's not what this forum was intended for. A general question like above I suppose is fine.

Marse · 11 Sep 2007 at 21:17

Oddw1re said:
Well they got it on friday So its now been 3 days. It cant take that long to test faulty ram can it?

I wouldn't have thought it's time to be concerned or in any way critical just yet.

They will staff up as best they can to satisfy anticipated demand.

I know we live in a society where everything is expected immediately but three days is a bit premature to raise concerns.

Give them a chance.

Edit: - Rules

The forums are not to be used for the posting of existing order or returns (RMA) queries. These can often involve delicate issues such as failed credit card authorisation and are best dealt with privately. You can view our Returns Policy here. You can use OcUK's new Webnote system to contact us about order and return queries.

Please be aware that posting complaints about OcUK or their staff, will result in your forums account being suspended. If you persistantly post complaints, then you will be banned.

I would not think this rule has been contravened in this thread but it is something to bear in mind if things do not go as well as expected in the near future.