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RMA?

ennogs

ennogs

ennogs

Associate
Joined
8 Sep 2009
Posts
1,063
I have had my PC running for just on a year now. I never get BSOD or sudden reboots etc.
It has been running ok during that time. I do have one wierd problem thoough.

My specs are

I7 2600k (at stock at the moment)
Asus P8P67 pro (first model with latest BIOS installed).
8 GB G Skill Ripjaw ram
GTX 580
GTS 450 (for physics)
ASUS Xonar D2X
1 TB hard drive
DVD writer
Blue ray writer

I ordered a copy of DIRT 2 and I have a problem with the exe. When I run DIRT 2 I will get an error message that says “DIRT 2 executable has stopped working”. This can happen as early as the press enter to start the game stage. Sometimes I can start a race but within a lap or 2 I get the exe problem. I have downloaded the lastest update for DIRT 2. I then remembered this happened now and again with free games I have downloaded (I mean genuine free not cracked) . I as my pc is othewrwise stable until today I just put it down to the games themselves rather than my PC.

Today though with DIRT 2 not working I decided to investigate more. I only reinstalled windows 2 weeks ago. I have done all windows updates and also installed lastest motherboard drivers. If I take out my 580 and have just the 450 in DIRT 2 runs without a problem. I then tried it with just the 580 in and the exe problem returned. So it looks at though somehow the 580 is causing the exe problem woth certain games.


Would you RMA the card? Could it be the motherboard at fault? I don’t have access to another PC to test the 580.
 
My power supply is a Cooler Master Silent Pro Gold 800W. I am going to format the hard drive and reinstall windows then do more testing.
 
I take it you've tried various Nvidia drivers, sound card drivers, different mainboard BIOS's etc?

Have you tried running with just the onboard sound? (ie taking he Asus sound card out of the equation)

Could also point to a PSU issue, as the 450 will obviously put considerably less strain on it than the 580. Have you access to a different PSU?
 
coupe69 said:
I take it you've tried various Nvidia drivers, sound card drivers, different mainboard BIOS's etc?

Have you tried running with just the onboard sound? (ie taking he Asus sound card out of the equation)

Could also point to a PSU issue, as the 450 will obviously put considerably less strain on it than the 580. Have you access to a different PSU?
Click to expand...

I have tried under a few different bios's (currently on very latest), various Nvidia drivers, various sound drivers. I have not tried without the asus sound card installed yet.

I don't have access to another power supply. I wonder if it could be the power supply? In general my PC working as it should. No BSOD, no sudden reboots etc. It's just the odd game I have an issue with. Always the problem is to do with the game exe. The error message is always "game name executable has stopped working".

It is only games I have the problem with.
 
Have you got windows 7 service pack 1 installed? Try uninstall that

Had the exact problem with skyrim and a couple of other games where Nfs and bf3 all worked

Worth a shot :)
 
Ok I have done a bit more troubleshooting and it seems to me it may be the 580 at fault.

So far I have tried

Different BIOS
Different drivers
Taking the overclock off and resetting the bios
Running a full test on the hard drive.
Testing the memory
Reinstalling windows
Disconnecting the ASUS sound card and using onboard sound.

Earlier today I took both graphics cards out and tested them on their own.

With the 450 on its own in either PCIe slot dirt 2 runs ok.
With the 580 on its own in either PCIe slot dirt 2 crashes with the exe error message.

Would you now say the 580 is faulty or could it still be a weird PC issue with the motherboard or PSU?

I am going to change the motherboard when the new chipset boards come out in a couple of months. I have never rated my ASUS P8P67 Pro motherboard.

As I have said apart from some games crashing the PC runs perfect. No BSOD, sudden reboots etc. When a game crashes it is always the same problem. It’s always an error message about the exe crashing.
 
Last edited:
If its deffo not service pack 1 then I'd put my money on the card being at fault if your other card works fine and doesn't crash
 
When doing a RMA MSI are saying first try going to the retailer you bought it off. As I bought it from OCUK on 12/02/2011 would I be out of warrenty with OCUK?
 
This may sound silly, but have you got any usb game controllers plugged in that are not used by the game, joystick being the main one. It's a problem I have read about many times that can prevent a game from starting driver level conflict of some sort. I know you said the other card works.

If OCUK cover the first year, then no it want be out of warrenty.
 
Remove the GTS 450 from the PC, with the 2600K and a GTX 580 I've no idea what its doing there...

In games which support physx that will create a slow bottleneck throttling your FPS.


Skip to about 2:30 to see the results.
 
Lunawolfy said:
Remove the GTS 450 from the PC, with the 2600K and a GTX 580 I've no idea what its doing there...

In games which support physx that will create a slow bottleneck throttling your FPS.


Skip to about 2:30 to see the results.
Click to expand...

The GTS 450 apparently does pretty well for PhysX


As for your card it really would be best if you could try it in another machine, If OCUK cant replicate the fault easily they will likely send it back and charge you for the privilege.
 
I had random BSOD recently, reisntalled OS twice and ran diagnostics, Ram passed it. I put my old Ram in and the BSOD stopped. I then brought some vengence ram and everythigns fine. My old ram was Gskill and they only lasted 3 months !!
 
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