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RMAing a gfx card that was part of a system - please advise!

chrisgt

chrisgt

chrisgt

Associate
Joined
12 Jul 2010
Posts
743
Hi,

I bought a Titan Xenomorph on the 16/07/10 and had it bundled with an XFX 5830 1024MB graphics card. Unfortunately that was also the day the GTX460 became readily available to be bundled in with the system. I spoke to OCUK and asked if I could send back the 5830 for a 460 (both £179.99 at the time) and was told this was not an option and that I had to send back the 5830 and get a refund, with which I could buy my self a 460.

Long story short, I posted the 5830 off today but I am being told my refund will be £144 including VAT! As this is the price it cost them to put into the system. So even though my receipt says I paid £152.33 excl. VAT - I am only going to receive a total of £144 in exchange for my 5830.

Can someone please tell me how this makes any sense? Why am I being refunded what obviously seems to be OCUK's trade price? I cannot get my head around it...any input would be greatly appreciated.

Thanks!

Chris.
 
Well is the £152.33 + VAT the retail on the card - if so, and you receive a % discount on the retail prices accross a build then the difference may be that % discount so that OCUK is making a smaller pfofit on all bits or none on some and more on others.

That may explain the difference. If that's the case though there ought to be some sort of discount applied on the invoice you were sent.

If not you are entitled to the amount shown on the receipt as what you paid for the goods.

Simples
 
I have a hard copy of the invoice that was shipped with the system, but it shows no price breakdown component by component. But online it shows the price of the 5830 as £152.33 excluding VAT.

I am so not impressed by this! Getting £144 back, not enough to buy even one of the cheapest 5830's! Ridiculous!
 
chrisgt said:
I have a hard copy of the invoice that was shipped with the system, but it shows no price breakdown component by component. But online it shows the price of the 5830 as £152.33 excluding VAT.

I am so not impressed by this! Getting £144 back, not enough to buy even one of the cheapest 5830's! Ridiculous!
Click to expand...

Unless there's been a major price drop today is it not showing £159.98 inc vat ?
is it this one you've got
http://www.overclockers.co.uk/produ...&catid=56&sortby=nameAsc&subid=1711&mfrid=139
 
I initially contacted them on the 18/07, 2 days after purchasing the system. And they finally set up my RMA on the 24/07. I purchased the system on 16/07.
 
Surely if the 5830 was bundled with a pre-built system, it would have cost you less then the retail price for an individual card.

If you add all the parts in your system to the basket as individual parts do they cost the same, less or more than what you paid for the system?

Unless your invoice clearly states the price as £152.33 excl. VAT for the 5830, I see nothing wrong.

chrisgt said:
Hi,

I bought a Titan Xenomorph on the 16/07/10 and had it bundled with an XFX 5830 1024MB graphics card. Unfortunately that was also the day the GTX460 became readily available to be bundled in with the system.
Click to expand...

Did you buy the system in store?
Or did you buy it over the internet? If it was bought over the internet why did you not change your order before dispatch?
 
It is. I need to speak to them and not use this Web Note system whereby different people deal with you and don't know the full history of the complaint! The call centre isn't open by the time I get home normally! :(

Any OCUK staff on here, viewing this? lol
 
Van Diemen said:
Surely if the 5830 was bundled with a pre-built system, it would have cost you less then the retail price for an individual card.

If you add all the parts in your system to the basket as individual parts do they cost the same, less or more than what you paid for the system?

Unless your invoice clearly states the price as £152.33 excl. VAT for the 5830, I see nothing wrong.



Did you buy the system in store?
Or did you buy it over the internet? If it was bought over the internet why did you not change your order before dispatch?
Click to expand...

Here is the only real price breakdown there is, nothing mentioned on the paper invoice sent with the system:

order.jpg


Bought it over the internet. It was dispatched before the change took place! Was a massive case of me just being very unlucky!
 
if the total price you paid for the system came to £778.09 inc. Delivery & VAT, you should get back 152.33 +VAT as stated on invoice.

Then again we must remember, £152.33+VAT also includes an installation charge.

£144 inc.VAT refund is a bummer, but they are within their rights (£34.98 to install a graphics card is a bit steep though)
 
Last edited:
Van Diemen said:
if the total price you paid for the system came to £778.09 inc. Delivery & VAT, you should get back 152.33 +VAT as stated on invoice.

Then again we must remember, £152.33+VAT also includes an installation charge.

£144 inc.VAT refund is a bummer, but they are within their rights (£34.98 to install a graphics card is a bit steep though)
Click to expand...
This
 
Thank you. I think it only fair! Another Web Note has been sent, I will try and get a direct line so I can discuss the matter further instead of having to web note!
 
Wow. I have just received the following reply:

"the refund is based usually on the price of the component at our cost. obviously the margin for components is defferent when they are purchased as part of a system build.

unless you purchased the system over a month ago then the refund will be the cost of the item minus the usage [partial refund based on the warranty of the item]"

And that's it. So I am to be refunded cost price of the graphics card, and not the price I have been invoiced for or that I actually paid for it (including their mark-up). Can anyone please explain to me how that is in any way fair?

Remind me not to order from OCUK again, jesus...so if I was to return my entire Titan Xenomorph system I would get the summation of the cost price of all the components then? Ridiculous.
 
I might do, it is only a matter of £34.98 but it's the principal! I wanted to buy a GTX 460 for £180 so could've done with a refund of the actual price I paid!

I go and order a system and 24in monitor from them within a week and they go and do this! Definitely not using OCUK again, shame as they have been really good in the past! :(
 
It's not only unfair, it actually sounds illegal to only refund you 'cost price'. Look into the distance selling regulations, they have to give you 7 days to change your mind. If you change your mind within that period, they have to give you a FULL refund for the amount that you paid for the item in question. If this is how OCUK do business, I don't think I'll be buying from them again.
 
Its terrible. And I am getting very frustrated with this Web Note system! Grrr...come on OCUK!

Can anyone find any terms & conditions relating to systems on the website? I'd like to look into the usage of a component and how they are able to refund their cost of the item etc.
 
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