Roccat absorbed into turtle beach

[Mr Mcgoo]

So i have a roccat vulcan 120, roccat kone aimo remastered and roccat syn max air. My problem is my headset that is only 4 months old, has cracked where the headband meets the left ear piece and cannot be used anymore. So i contacted turtle beach and was told they do not offer direct warranty replacements with Europe/UK and would have to contact retailer for replacement.

So i contacted amazon and was told that the item can only be refunded under warranty. To make matters worse, i only paid £130 for this item that retails for £210 and this is twice the same headset has done this and cracked at the headband joint in the same place. The refund will not cover a replacement. So what can i do now?

 

[BUDFORCE]

Buy a different brand of headset?

 

[Mr Mcgoo]

Buy a different brand of headset?

Obviously. with £130 i can't get a headset with this quality driver unless you know of one that has better sound for £130?

 

[BUDFORCE]

Obviously. with £130 i can't get a headset with this quality driver unless you know of one that has better sound for £130?

AKG k702 are pretty decent for that money.

 

[Mr Mcgoo]

open design and wired are both a no go. thanks for suggesting. anything else?

 

[jabski]

So i have a roccat vulcan 120, roccat kone aimo remastered and roccat syn max air. My problem is my headset that is only 4 months old, has cracked where the headband meets the left ear piece and cannot be used anymore. So i contacted turtle beach and was told they do not offer direct warranty replacements with Europe/UK and would have to contact retailer for replacement.

So i contacted amazon and was told that the item can only be refunded under warranty. To make matters worse, i only paid £130 for this item that retails for £210 and this is twice the same headset has done this and cracked at the headband joint in the same place. The refund will not cover a replacement. So what can i do now?

if you are being offered £130 refund the headset appears to be less than that now

 

[Mr Mcgoo]

it would seem to be that way at £110 now. however i did just see an astro a50 in my local second hand shop for £100. with 24 month warranty i got it and will try and see what the battery life is. only costs £20 to replace the battery otherwise

 

[Zeebedy]

I just purchased a headset, Roccat Syn Pro Air to see what there all about, look decent, if not I will get something else...

Yeah, there are flaws with the stores your talking about, but the 2 year warranty cant be beat!

 

[Mr Mcgoo]

I just purchased a headset, Roccat Syn Pro Air to see what there all about, look decent, if not I will get something else...

Yeah, there are flaws with the stores your talking about, but the 2 year warranty cant be beat!

The roccat syn pro air i had before the max air. the sound quality is awesome but the mic is so so. the build quality seems decent but this is the second time i have had the headset crack in the same place. the entire headband is connected to the left and right ear piece so does give way after a heavy use (8-12 hrs daily) like me.

 

[Zeebedy]

The roccat syn pro air i had before the max air. the sound quality is awesome but the mic is so so. the build quality seems decent but this is the second time i have had the headset crack in the same place. the entire headband is connected to the left and right ear piece so does give way after a heavy use (8-12 hrs daily) like me.

hmm..thanks for the input, I will try and be that bit extra careful with using them then..will return if any issues or what not, seeing as i have 30 days to do so..

 

[Zeebedy]

@Mr Mcgoo got the headphones the other day man, used them, and i quite like them..the only issue im finding is the USB C charging port seems to be a bit picky about charging?? there is no LED indication when its plugged in? is that normal?

 

[Mr Mcgoo]

yes the charging port is a pain but there is an led right next to the port that indicates the charge. https://support.turtlebeach.com/s/article/syn-pro-air-led-signals?language=en_US