Reply from Roccat:
I can't for love nor money find the "PC Beep" option ANYWHERE! It's annoying because it seems to work for a lot of people. I have the Asus M4a79XTD EVO, where the onboard uses VIA HD Audio, anyone know where I might find it?
Looks like I'm emailing OcUK again!
Hello Mark,
Thanks for choosing the ROCCAT Kave.
This phenomenon can happen with surround headsets which are not only connected to the PC by USB, but also via analog input (jack plug). This sound is in fact caused by electromagnetic pulse. Such a thing is happening when electricity is running thru metal. If the components (i.e. your soundcard) are build close together, then it can happen that these audio signals are being transmitted.
Some sound cards have an option which is counteracting this known problem. This option is called "PC Beep". Please have a look into your audio settings which you can find in the system management. Or into the driver of the sound card.
Here is an example for the option you are looking for, which you can find on Google:
http://farm1.static.flickr.com/139/345503905_ea309b0393.jpg?v=0
http://ipggi.files.wordpress.com/2009/05/pc_beep.jpg
You could also try a different USB-Port.
Another possible source: In case there is a cordless telephone or a base station near the Kave (i.e. on your desk), the radio signal can interfere with the Kave. If this is the case please choose a more distant position for it.
And you can also have a look into your "control panel" under "Sounds" (or into your soundcard driver) if there is a flag mentioning "Digital E/A", and to make sure it's turned off.
In case none of these points is solving the problem: Since you have already tried a different soundcard which didn't help, there is a chance that it is caused by a hardware defect. If none of the above mentioned helps you can exchange it at overclockers. That is of course possible when the product is defective. The exchange you speak of, where a product you maybe give someone as a gift and it cannot be returned once the packaging has been opened, is a totally different thing.
Feel free to write to me again, if anything is unclear or if you need further assistance. By the way: We recommend everyone to subscribe to the newsletter in order to be well-informed all the time. You can find the newsletter button on the bottom of our website.
Viele Grüße / Kind regards,
Tibor Fischer
Technical Support
I can't for love nor money find the "PC Beep" option ANYWHERE! It's annoying because it seems to work for a lot of people. I have the Asus M4a79XTD EVO, where the onboard uses VIA HD Audio, anyone know where I might find it?
Looks like I'm emailing OcUK again!