Royal Mail...freepost item by recorded delivery

SixTwoSix · 4 Jun 2012 at 14:55

Google fu is weak for me today, keep searching but getting directed to the wrong pages on RM website and various other forums online, can't get a straight answer.

I have some items to return to a freepost address for a refund, the company suggests just getting a proof of posting, I however would like some kind of proof of delivery.

Can you send an item to a freepost address by recorded delivery?

In my eyes it should just be a case of paying for the recorded part, around 75p IIRC but you know how strange RM can be sometimes.

Strife212 · 4 Jun 2012 at 14:58

Go to the post office and find out?

One · 4 Jun 2012 at 14:58

Just go to an office and tell them to post this with recorded delivery to the address on the package. They will do it, just don't let them think you are trying to send it recorded for free or they will get upset and confused.

Morgoth · 4 Jun 2012 at 14:58

Yeah, you just pay the difference.

SixTwoSix · 4 Jun 2012 at 14:58

Strife212 said:
Go to the post office and find out?

I'll go now, just hope there isn't a bank holiday or anything :rolleyes:

Strife212 · 4 Jun 2012 at 14:59

Well you have to wait until it opens to post it recorded anyway surely?

SixTwoSix · 4 Jun 2012 at 15:00

I should add I wanted to know if anyone has actually done it, not just making a common sense assumption

SixTwoSix · 4 Jun 2012 at 15:01

Strife212 said:
Well you have to wait until it opens to post it recorded anyway surely?

Come on, it's the 21st century, i'm used to knowing things instantly, apparently people used to look in a book, pick up the phone, kinda strange huh

Amp34 · 4 Jun 2012 at 15:05

If the company are saying proof of postage is enough to claim if it gets lost why are you sending it recorded? Just out of interest.

Raumarik · 4 Jun 2012 at 15:07

I had to return a router via freepost but company stated the freepost should be special delivery. First post office i went to was a small local one, they insisted I pay for it if it was special delivery even though it was freepost, went to a larger branch who sent it via special delivery, giving me the proof of postage but without me having to pay.

I did have a pre-printed special delivery note from the company though, not sure if you can do it without it.

SixTwoSix · 4 Jun 2012 at 15:09

Amp34 said:
If the company are saying proof of postage is enough to claim if it gets lost why are you sending it recorded? Just out of interest.

Lack of trust, will be in the back of my mind they could just say it never arrived.

Amp34 · 4 Jun 2012 at 15:15

SixTwoSix said:
Lack of trust, will be in the back of my mind they could just say it never arrived.

In which case it shouldn't really matter, all you need to do if they claim not to have received it is get your compensation from the Post office

http://www.consumerfocus.org.uk/get-advice/post/post-advice/claiming-compensation

Up to £46, which is the same compensation as recorded delivery.

SixTwoSix · 4 Jun 2012 at 15:20

Amp34 said:
In which case it shouldn't really matter, all you need to do if they claim not to have received it is get your compensation from the Post office

http://www.consumerfocus.org.uk/get-advice/post/post-advice/claiming-compensation

Up to £46, which is the same compensation as recorded delivery.

I'm aware of that, it's just easier to pay a little for the recorded delivery and get the refund quicker than the chance they pull a fast one and i'm left going through the RM compensation process.

I've dealt with RM compensation before, it's a drawn out process.

PhilthyPhil · 4 Jun 2012 at 16:36

Yes you can just pay the 95p for RSF and the normal postage is paid by the freepost account holder on receipt of the item.