Royal Mail

[Soulja]

I sent a phone via RMSD on the 20th, it was signed for on the 22nd(they didn't attempt to deliver on the 21st) but the addressee claims he never recieved anything and he tried all his neighbours and none of them had signed for it either.

What i'm wondering is will i be able to get compensation without the items reciept?(which was in the box!)

Thanks

 

[eXor]

Use your RMSD receipt.

i before e, except after c.

 

[todd flanders]

Whose signature is it? You should be able to see by typing in the SD number into the RM website. Thats usually a good place to start

 

[lookitsjonno]

if it's been signed for and you sent it to the address the addressee told you to then it's out of your hands

could be trying to pull a fast one.

 

[Soulja]

Sorry, an electronic proof of delivery is not available for this item.

This guy seems trustworthy, he's got a lot of good feedback over at avforums

 

[todd flanders]

I suppose it's upto you as the sender to make a claim, so it isn't out of your hands but I'd contact RM and ask for the the signature. Just because it isn't on the website it doesn't mean that it doesn't exist.

 

[Euro_Hunter]

Quote:
Sorry, an electronic proof of delivery is not available for this item.

So how do you know it was signed for on the 22nd?

I would give RM a call (number on RMSD receipt) and get things rolling.

 

[Soulja]

So how do you know it was signed for on the 22nd?

Your item with reference ZV517976941GB has been delivered.

If the item is being delivered to you at work, and you have not received it, please check with the mailroom or your colleagues.


Sorry, an electronic proof of delivery is not available for this item.

 

[JBuk]

So how do you know it was signed for on the 22nd?

because the tracking will tell you if has has been delivered, it does not always show the proof of the delivery though

i had a similar problem last week, but the item eventually arrived 2 days late, im now claiming back the £19.45 costs off RM

 

[Euro_Hunter]

Ah ok, wasn't aware the proof of delivery was seperate, I use UPS at work and the tracking system for that shows all the info on one screen.

 

[Soulja]

Sooooooo i got a letter today from RM asking for proof of value, will a bank statement be enough? it has the site i bought from and the price on it.

Also there is still no signature/proof of delivery on their site :\

 

[Stan_Lite]

i before e, except after c.

Except for about 300 exceptions. Has to be one of the crappest grammar rules ever, it's hardly ever true.

As far as I'm aware, it's RM's responsibility to deliver the item to the person who the item is addressed to. If they've delivered it to the wrong person, then they have to pay. Try RM with the bank statement, if they won't accept it, get in touch with whoever you bought it from and ask for a copy of the receipt.