Associate
For ages now i keep loosing connection from BF2, X-fire and other online programs. I have found out what the problem is, I have a very low Noise margin, It's currentley at 0db sometimes going to as low as -2db.
So i contacted aol "level 1" department (nice helpfull guy) who as soon as he realised he couldnt fob me off withe the famous "you have spyware" line put me through to level two technical support. I then spoke to Sumit Kumrr whom was very arrogant had no manners and constantly talked over me.
I explained my problem about the low noise margin and he said ok, ok, ok (wasnt listening to me) and then ran a line test and said there was no problem, the noise margin on average was 7db and was acceptable i tried to eplain but on an evening it dropps to very low values, 2db to -2db and this causes games to dissconect.
I then asked him 5 times to stop talkin over me and stop shouting "WHAT", he didn't reply. Then i asked him six times if he could tell me the lowest recorded noise margin on his log and he finally replied -2db (at last, sense) and then carried on to say this wasn't a problem.
He got very high rate with me and i could feal my self getting tense also so i asked to speak to someone else as i couldn't cope with him speaking to me in that manner and constantly talking over me.
Then instead of putting me over to someone else he put me through to cancellations department and he knew that they were shut.
Anyway i persisted, I rang them again and explained everything to level 1 tech support who kindly put me though to level 2 whom again i explained my problems, he replied "you have a fault on your line" we'll run tests and send you a text with the results.
Why did Sumit cause so much hassle when if he was doing his job right he would have seen there is a fault on the line.
It is the second time i have been speaken to in that sort of manner from a AOL tech guy. The last time i made a complaint, i will be doing the same with Sumit in the morning.
Now at last they realise i have a fault on the line and hopefully it will be resolved. Aol overall have been quite fgood apart from a few like Sumit who shouldnt be dealing with customers.
RANT OVER!!!
Man isp's know how to wind me up.
EDIT: Whats going on, just checked my db and I'm at 7db plus my connection speed has gone from 4.4mb to 3.7mb is it AOL messing on there end?
So i contacted aol "level 1" department (nice helpfull guy) who as soon as he realised he couldnt fob me off withe the famous "you have spyware" line put me through to level two technical support. I then spoke to Sumit Kumrr whom was very arrogant had no manners and constantly talked over me.
I explained my problem about the low noise margin and he said ok, ok, ok (wasnt listening to me) and then ran a line test and said there was no problem, the noise margin on average was 7db and was acceptable i tried to eplain but on an evening it dropps to very low values, 2db to -2db and this causes games to dissconect.
I then asked him 5 times to stop talkin over me and stop shouting "WHAT", he didn't reply. Then i asked him six times if he could tell me the lowest recorded noise margin on his log and he finally replied -2db (at last, sense) and then carried on to say this wasn't a problem.
He got very high rate with me and i could feal my self getting tense also so i asked to speak to someone else as i couldn't cope with him speaking to me in that manner and constantly talking over me.
Then instead of putting me over to someone else he put me through to cancellations department and he knew that they were shut.
Anyway i persisted, I rang them again and explained everything to level 1 tech support who kindly put me though to level 2 whom again i explained my problems, he replied "you have a fault on your line" we'll run tests and send you a text with the results.
Why did Sumit cause so much hassle when if he was doing his job right he would have seen there is a fault on the line.
It is the second time i have been speaken to in that sort of manner from a AOL tech guy. The last time i made a complaint, i will be doing the same with Sumit in the morning.
Now at last they realise i have a fault on the line and hopefully it will be resolved. Aol overall have been quite fgood apart from a few like Sumit who shouldnt be dealing with customers.
RANT OVER!!!
Man isp's know how to wind me up.
EDIT: Whats going on, just checked my db and I'm at 7db plus my connection speed has gone from 4.4mb to 3.7mb is it AOL messing on there end?
Last edited: