Rules on sending something back

[TW]Sponge · 4 Sep 2010 at 15:35

Hi guys, can somebody help me? there is nothing wrong with my gtx460 i just think that the fan is way too loud and i dont want it. Would i be able to send it back to get a refund or does it have to be faulty??

Thanks x

stulid · 4 Sep 2010 at 15:41

if it's under seven days old, then send it back using the Distance Selling Regulation.

Nocky24 · 4 Sep 2010 at 16:08

stulid said:
if it's under seven days old, then send it back using the Distance Selling Regulation.

+1 only downside is returning recorded at your own expense. I got stung pretty good with royal mail special delivery, don't choose them

Duff-Man · 4 Sep 2010 at 16:10

Nocky24 said:
+1 only downside is returning recorded at your own expense.

No different to returning a faulty or DOA item though. That always irritates me... If an item is faulty and needs replacing, the retailer should be responsible for the return postage. At least in my eyes...

kylew · 4 Sep 2010 at 16:15

Nocky24 said:
+1 only downside is returning recorded at your own expense. I got stung pretty good with royal mail special delivery, don't choose them

How so?

Nocky24 · 4 Sep 2010 at 16:16

Duff-Man said:
No different to returning a faulty or DOA item though. That always irritates me... If an item is faulty and needs replacing, the retailer should be responsible for the return postage. At least in my eyes...

Very true mate. As I said it is something to consider when sending back under dsr if you just want to change to a different card or whatever. I paid £21 to return mine not long ago :S so you have to weigh up if it's worth the extra expense/the bother.

An Exception · 4 Sep 2010 at 16:29

^^^
I must have used more packaging, I got stung for £26.
Recorded should be fine...

An Exception · 4 Sep 2010 at 16:31

Duff-Man said:
No different to returning a faulty or DOA item though. That always irritates me... If an item is faulty and needs replacing, the retailer should be responsible for the return postage. At least in my eyes...

A couple of retailers I use actually send a courier to come and collect the package. Maybe OCUK could look into doing something like this if they don't already.

stulid · 4 Sep 2010 at 16:34

Ejizz said:
^^^
I must have used more packaging, I got stung for £26.
Recorded should be fine...

depending on the weight of the card, it can be cheaper to send it back with Parcel Force 48 + the extra to protect the value of the item up to £250.

An Exception · 4 Sep 2010 at 16:39

^
Thanks, I'l look into that in future.

MoRT489 · 5 Sep 2010 at 14:17

check out parcel2go

Duff-Man · 5 Sep 2010 at 14:29

creed said:
check out parcel2go

Wow - thanks for the hint on this...

I may well need to send back a 30" screen, which as you can imagine is pretty damn big and heavy. Looks like I can get it done with parcel2go for around a tenner! It would have been several times price that with royal mail...

edit: Nevermind - that's assuming no insurance. If I want it insured then it'll cost more than going directly through royal mail...

arknor · 5 Sep 2010 at 14:38

Duff-Man said:
No different to returning a faulty or DOA item though. That always irritates me... If an item is faulty and needs replacing, the retailer should be responsible for the return postage. At least in my eyes...

most do?

but DSR lol nothing wrong with the item you just dont like it so why should the company lose money?

Duff-Man · 5 Sep 2010 at 14:45

arknor said:
most do?

but DSR lol nothing wrong with the item you just dont like it so why should the company lose money?

I agree that under DSR the customer should be responsible for the return postage.

... and I guess I've just been shopping with the wrong retailers then, because I've never had one offer to refund shipping for faulty goods :confused:

Back in the day I had someone pick up a faulty CRT monitor on behalf of Iiyama, but that was nothing to do with the retailer.

PhillyDee · 5 Sep 2010 at 15:37

Duff-Man said:
No different to returning a faulty or DOA item though. That always irritates me... If an item is faulty and needs replacing, the retailer should be responsible for the return postage. At least in my eyes...

They are responsible for refunding faulty items return postage though. Most of them (especially the large ones) will attempt to fob you off, they will also claim back the outgoing postage when sent back under the DSR. A quick phonecall stating chapter and verse normally solves that.

mmj_uk · 5 Sep 2010 at 16:25

Duff-Man said:
No different to returning a faulty or DOA item though. That always irritates me... If an item is faulty and needs replacing, the retailer should be responsible for the return postage. At least in my eyes...

They are responsible if it's faulty, just some stores may not inform you of the fact.

bigjimmyauk · 5 Sep 2010 at 17:20

Nocky24 said:
Very true mate. As I said it is something to consider when sending back under dsr if you just want to change to a different card or whatever. I paid £21 to return mine not long ago :S so you have to weigh up if it's worth the extra expense/the bother.

£21 they saw you coming royal mail can send 1.5kg for £8.65 with £500 compensation, I also sent my 5770 to a MM buyer and it cost all of £6 don't know hwere some of you are getting those silly prices you quote(my quotes were all next day special delivery)

An Exception · 5 Sep 2010 at 17:53

£6 Sounds like next day recorded delivery to me....

lordfletch · 5 Sep 2010 at 17:54

if the retailer doesnt specifically requests in their contract terms that the buyer pays return postage, then the retailer has to foot the bill.(dsr)

bigjimmyauk · 5 Sep 2010 at 18:23

Ejizz said:
£6 Sounds like next day recorded delivery to me....

just goto this page http://sg.royalmail.com/portal/rm/PriceFinder?catId=23500532&gear=pricingcalc

type in the weight of the item click next the click packet click next and you get your prices here is a list for a 1kg packet

First Class stamps* Delivery Aim 1 Day Up to £41 No £3.35
Recorded (Signed For) First Class stamps* Delivery Aim 1 Day Up to £41 Proof of Delivery £4.09
Second Class stamps* Delivery Aim 3 Days Up to £41 No £2.84
Recorded (Signed For) Second Class stamps* Delivery Aim 3 Days Up to £41 Proof of Delivery £3.58
Special Delivery 9.00am Guaranteed by 9:00am next day Up to £50 Tracked £15.20
Special Delivery Next Day Guaranteed by 1:00pm next day Up to £500 Tracked £6.70
Standard Parcels Delivery Aim 3 Days Up to £41 No £4.41

for a 1.5kg packet

First Class stamps* Delivery Aim 1 Day Up to £41 No £5.20
Recorded (Signed For) First Class stamps* Delivery Aim 1 Day Up to £41 Proof of Delivery £5.94
Special Delivery 9.00am Guaranteed by 9:00am next day Up to £50 Tracked £18.80
Special Delivery Next Day Guaranteed by 1:00pm next day Up to £500 Tracked £8.65
Standard Parcels Delivery Aim 3 Days Up to £41 No £4.41

so please tell me where you lot are getting your prices