Runtime error with Uplay game launcher

John11 · 8 Oct 2018 at 14:30

i have posted in uplay forums and i have contacted uplay support about this runtime error when i start up uplay and i am getting nowhere so i am going to ask the overclockers world if anyone else had this error and fixed it 2 weeks i have had this error now

AHarvey · 8 Oct 2018 at 21:39

We're going to need some more information, what exactly does the error say? screenshot?

What hardware are you running it on?
What OS are you using?
Is it all up to date?
Drivers for graphics etc all up to date?
Have you tried running it as admin?
Have you tried removing it from your system and reinstalling?

EDIT: I take it you're the John CRoberts that's been posting everywhere about this?

John11 · 9 Oct 2018 at 19:50

yes to all the questions you asked and everything else on my pc works fine i have origin and steam forza 7 horizon 4 loads of other games everything works no error just uplay when i start it up runtime error (this application has requested the runtime to terminate it in an unusual way)

AthlonXP1800 · 9 Oct 2018 at 21:52

Yes I had Uplay runtime error a few years ago didnt realised I ran old Uplay version when I not used Uplay for a long time, updated to latest version fixed it.

Open File Explorer and navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher, right click on UbisoftGameLauncher64.exe, scroll to Properties and click on Details to see file version.

If the file version is 71.0.5862.0, you has the latest version. If not then you will need to uninstall Uplay and install the latest version from uplay.com.

No issue with latest version.

John11 · 10 Oct 2018 at 19:40

yes i have the latest version of uplay and i have uninstalled and reinstalled many times so figuring out that the hell is the runtime error i am stuck :confused:

AthlonXP1800 · 10 Oct 2018 at 23:07

John11 said:
yes i have the latest version of uplay and i have uninstalled and reinstalled many times so figuring out that the hell is the runtime error i am stuck

Hmmm try run Uplay as administrator?

If it still not work, navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs, open launcher_log, copy and paste here.

Try uninstall Uplay then rename C:\Program Files (x86)\Ubisoft to C:\Program Files (x86)\Ubisoftbackup. Then install new copy of Uplay and after that copy all games from C:\Program Files (x86)\Ubisoftbackup\Ubisoft Game Launcher\games to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games. Also you need to copy all savegames from C:\Program Files (x86)\Ubisoftbackup\Ubisoft Game Launcher\savegames to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames.

If it finally work then you can delete C:\Program Files (x86)\Ubisoftbackup.

John11 · 12 Oct 2018 at 22:28

mmm i can't seem to paste anything on here

John11 · 12 Oct 2018 at 23:32

[ 2624] 2018-10-12 22:35:08 [16200] INFO HubUtils.cpp (152)
[ 2624] 2018-10-12 22:35:08 [16200] INFO HubUtils.cpp (153) -- Starting Ubisoft Game Launcher --
[ 2624] 2018-10-12 22:35:08 [16200] INFO HubUtils.cpp (157) Platform: PC.
[ 2624] 2018-10-12 22:35:08 [16200] INFO HubUtils.cpp (165) Exe version: 71.0.5862
[ 2624] 2018-10-12 22:35:08 [16200] INFO HubUtils.cpp (166) Installed version: 5862
[ 2624] 2018-10-12 22:35:08 [16200] INFO HubUtils.cpp (167) Built: Oct 4 2018.
[ 2624] 2018-10-12 22:35:08 [16200] INFO HubUtils.cpp (172) OS: Microsoft Windows 10, 64-bit Professional (build 17763)
[ 2624] 2018-10-12 22:35:08 [16200] INFO HubUtils.cpp (177) CPU: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
[ 2624] 2018-10-12 22:35:08 [16200] INFO HubUtils.cpp (182) GPU: NVIDIA GeForce GTX 1080 Ti
[ 2624] 2018-10-12 22:35:08 [16200] INFO HubUtils.cpp (187) RAM: 16384 MB
[ 2624] 2018-10-12 22:35:08 [16200] INFO HubUtils.cpp (195) Timezone: UTC+00:00
[ 2624] 2018-10-12 22:35:09 [16200] INFO HubUtils.cpp (212) Command line:
[ 2624] 2018-10-12 22:35:09 [18176] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
[ 2624] 2018-10-12 22:35:09 [16200] INFO Hub.cpp (348) Environment is PROD.
[ 2624] 2018-10-12 22:35:10 [13524] INFO AccountOnlineLogin.cpp (178) Login Method: 3.
[ 2624] 2018-10-12 22:35:11 [13524] INFO AccountLogin.cpp (320) User: 9691783f-3a09-4045-a904-0e5d7eb409d6
[ 2624] 2018-10-12 22:35:12 [18176] ERROR DataDownload.cpp (234) Could not parse install state for product 568:
[ 2624] 2018-10-12 22:35:12 [13808] ERROR CefUplaySchemeHandler.cpp (76) Requested file does not exist: view/main/news.js. Url: uplay://localhost/ui/view/main/news.js.
[ 2624] 2018-10-12 22:35:12 [13808] ERROR CefUplaySchemeHandler.cpp (76) Requested file does not exist: view/main/news.js. Url: uplay://localhost/ui/view/main/news.js.
[ 2624] 2018-10-12 22:35:12 [13808] ERROR CefUplaySchemeHandler.cpp (76) Requested file does not exist: view/main/news.html. Url: uplay://localhost/ui/view/main/news.html.

AthlonXP1800 · 13 Oct 2018 at 01:24

What anti-virus software do you use? Try disable anti-virus. If that work then you will need to add the game and Uplay as an exception in your anti-virus software.

John11 · 13 Oct 2018 at 20:04

didn't work with Kaspersky paused or uninstalled still getting this ******* runtime error it is getting really annoying now

AthlonXP1800 · 13 Oct 2018 at 23:42

Hmmm I am baffled!

Try disable firewall. If not work then uninstall Uplay and rename rename C:\Program Files (x86)\Ubisoft to C:\Program Files (x86)\Ubisoftbackup. Reinstall Uplay with new folder uninstall Uplay then rename C:\Program Files (x86)\Ubisoft to C:\Program Files (x86)\Ubisoft and launch Uplay.

Also try all possible workarounds posted on Ubisoft forum.

https://forums.ubi.com/showthread.php/1493791-PC-Game-won’t-start-Forums

If everything fail and you still getting annoy error message, I suggest you to contact Uplay technical support who will help you to fix issue.

https://support.ubi.com/en-GB

John11 · 14 Oct 2018 at 13:00

then workarounds are for games not launching i can't even launch uplay to get to start to play games and uplay tech support are a bit useless :mad:

and no help did everything they asked like disabled everything or startup run in admin uninstalled and reinstalled many time and its only uplay that's not working on my pc right now :confused:

AthlonXP1800 · 15 Oct 2018 at 06:43

Wow hmmm try open powershell and type in command each time:

ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew

If above all still not work then I wonder what router you use?

If you know how to open router ports, you will need to add Uplay PC TCP: 443, 14000 to the list that will let Uplay ports open through router's firewall.

If it still not work, then try download VirtualBox and create VM with 32GB hard disk file to install Windows 10 and Uplay to see if it work.

If it finally work with VM then maybe your system files could be corrupted, open powershell and type in command each time:

sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

If DISM repair Windows 10 will not fix it then it best to backup data, format hard disk and clean install Windows 10.

John11 · 15 Oct 2018 at 14:49

done the ipconfig cos i was having problems with my vpn scannow didn't find anything checkhealth and scanhealth didn't find any corruption

AthlonXP1800 · 15 Oct 2018 at 15:25

Ahhh VPN, look like VPN is the culprit.

What VPN software do you use?

Try disable VPN and see if uplay work.

John11 · 15 Oct 2018 at 15:34

its nordvpn and i have uninstalled that before and i still get the same error :confused:

John11 · 15 Oct 2018 at 16:22

i have disabled everything on my startup i was told by ubisoft support to do and i am still getting the runtime error so i am lost :confused:

AthlonXP1800 · 16 Oct 2018 at 04:52

I checked out nordvpn but it not free, I tried and tested UltraSurf VPN which I used few years ago but it not worked with Uplay as it threw up message said Uplay service not available. I closed UltraSurf VPN and returned to Virgin Media network and Uplay worked fine so maybe nordvpn do not worked with Uplay.

There are so many VPN require subscription fee now, I searched all VPN for free trial and found AVG Secure VPN, downloaded it and changed location to Washington DC, USA and turned VPN on. Tested Uplay and surprised it worked with AVG Secure VPN.

I suggest you to give AVG Secure VPN a try.

https://www.avg.com/en-gb/secure-vpn#pc

If it still not work then I like to know what ISP you are using? Are you from UK? What router brand and model you using?

Try open Start and type in:

network reset

You will see settings open and click on Reset now button to reset your network to default settings.

If network reset still not work then maybe your Windows 10 is broken.

I suggest you to try install Windows 10 on VirtualBox 5.2 first to make sure it work before you can backup data and format your PC and clean install Windows 10.

https://www.virtualbox.org/

John11 · 17 Oct 2018 at 21:46

i don't get the message uplay service not available i have uninstalled nordvpn and i still get the same runtime error with or without nordvpn so it cant be nordvpn i have done ipconfig reset ****. and windows cant be broken cos everything els works fine all games work no errors just uplay so i am lost i have no idea wtf it can be :confused:

AthlonXP1800 · 18 Oct 2018 at 08:12

Oh dear.

Well had you tried install Windows 10 and Uplay on VirtualBox yet?

Maybe Uplay don't worked well with your router depend how old is your router but you didnt mentioned what router brand and model you using. About 8 years ago I used Linksys Wireless-B router that some apps like Steam and games didnt worked well with old router so I had to configured my router settings to opened ports to get Steam run properly. Now I used Virgin Media SuperHub 2ac router since 2015 worked fine with all apps and games without needed to configured router settings to opened ports depend on firewall setting.