Saddest day

http://img576.imageshack.us/i/img9100r.jpg/

only cover the front and back of the guitar. didn't cover top and bottom. which allow the guitar to sliding if the were placed in standing position in the lorry. plus, didnt write 'THIS SIDE UP' on the box. so i guess the guitar is placed in upside down position causing the headstock to broke..

arghhh!! suddenly my heart become mad and on fire while typing this. How long you been selling???? my 10years old brother can wrap a thing better than that!!!
 
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Would standing upside really cause it to break though?

I doubt it.

Surely it would take some sort of impact force for it to break
 
I'd imagine that the tension on the strings, combined with being dropped down on the head could have done the damage.

You could repair it but you would need to use a decent glue (cascamite) and would have to make jigs to clamp it together tight.

But it would be very hard, if not impossible to make the crack line vanish. Better off getting your money back and buying another.
 
A polyurethane glue like Gorilla Wood Glue would be stronger than the wood itself, but getting the wood clamped evenly is going to be hard.

Best find a cabinet maker to have a look

I'm a cabinet maker :D.

Polyurethane glue is strong but its quite a thick glue and also expands. Not really the best glue for this I wouldn't have thought.

Clamping it would be pretty easy, but you'd need to cut a jig for each side so the clamps have a square edge to clamp to. If none of the paint has flaked off the edge then it would just look like a long scratch after fixing it.

Finishing wood isn't my strong point, especially on something like a guitar, so no idea how you would remove the join line. I think it would need taking back to bare wood to totally get rid of it as you would always see it through the lacquer. Like a cracked pain of glass.
 
Wouldn't have mattered if the sender had have written Fragile, this way up or anything else for that matter...couriers rarely take note of this and I know, worked as a driver for a courier...they just don't give a damn.
Poorly packaged is my thought for an item like this....should have been shipped in a sturdier box with more protection really.
Using dowels in at right angles to the break before glueing and clamping would be my advice.....will be as strong as before if not stronger.
It's a method I used to repair my mates Gibson Bass and it has held up for 10 years without a crack appearing and he plays it all the time and it's had a few knocks since the repair.
Sucks when this happens especially considering the cost involved in shipping these days.
I feel for you, and yes, they a beautiful guitars
 
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