Samsubg G7 32"

AlexW484

AlexW484

AlexW484

Associate
Joined
21 Apr 2011
Posts
61
Anyone having issues with horizontal lines on the 32" Samsung Odyssey G7? I went through 5 of these screens and sent it back for warranty repair twice and they're still there.

I was hoping it was going to get fixed by a software update but after a year, no luck. You can see the difference with lines between the same icons here:

ibb.co

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ibb.co ibb.co
ibb.co

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ibb.co

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Looks pretty different at the top!

Going to https://rog.asus.com/wallpapers/ the screen goes mental with these lines:

ibb.co

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Only way to stop this is to turn Black Equalizer right up to 20.

Samsung tell me its fine - is this something PC users just have to deal with?

Cheers
 
My friend has the 27" G7 and doesnt seem to have these lines. Seems to be an inherent issue with the 32" and they replaced the board in the most recent repair and its still there. They had to repair the jogger OSD switch twice as well!
Lost all faith in these screens now, which is a shame as the specs are really good.
 
sgavan said:
Yes I had that, posted in the other Samsung thread, multiple "repairs"and never got fixed so had it refunded
Click to expand...
I've been asking for a refund due to multiple replacements / repairs not working but they refuse. Even when Samsung support told meif this didn't fix it I'd get a refund. They still say all they can do under the warranty is send for repair, despite me saying it's not repairable and I'll be without a screen for another 2 weeks, it's like talking to a brick wall! Last comment was along the lines of "scan lines are just a thing that happens".
 
Also since it came back, updated to firmware 1014.1 - the LED's default to on each time the screen starts despite the setting remaining off. I have to change the setting and back to off to turn them off! The jogger switch has been fixed twice, not filling me with confidence that it wont break out of warranty. Just want a refund at this point but they keep saying they don't have that capability!
 
gpuerrilla said:
Is it the retailer you are talking about or the dialogue is direct with Samsung?
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Samsung. I tried chasing with Currys but they said any issues go to Samsung's warranty. I thought by law the retailer had to make good on the general retailer's guarantee for electrical goods - since you're business is with them, not the manufacturer. Of course there is still the manufacturers warranty which the retailer can use.

I'm really put off buying big things online since the physical Currys shop is completely separate to their online shop - they wont have anything to do with you and you're stuck being repeatedly told the same thing on the phone.
 
alec said:
I never knew I had this issue until I went to that ASUS site
freaked me out
Found lines completely disappear at some point as you make the browser window smaller

There is a definite connection to Black equalizer.
Had mine set to 10 before. Lines disappear for me at 13 (which I think was default), then flash briefly at every level past that
fw 1014.1
Click to expand...
Here's the issue: https://www.youtube.com/watch?v=d2Z_eDIdvYw

Even looking at the desktop, the lines are still visible for me. How is this not being flagged by reviewers??
 
gpuerrilla said:
HU review. of the new Neo G7. Look at 5m in for the knowns.
Click to expand...
Interesting, Hardware Unboxed didnt mention the scan lines in their review of the original G7 but talking about them as a common issue in this video. I still get them even at 60hz.

Am waiting for a 'product support specialist' to get back to me from Samsung but expecting them to say 'its just how it is and not a fault'. So off putting though.
 
Well the Samsung 'product support specialist' confirmed that scan lines are just part of that type of screen and won't be returning it. Never really heard anything about them on the many reviews I watched - everyone said it was solid. I'll be buying my next screen from in a shop if possible as its easier in person, on the phone they just keep repeating themselves.
 
* UPDATE *

I've now returned the G7 back to Currys based on the OSD menu button breaking a 3rd time and the scan line issues from the start. Took some legal advise and wrote a letter about it not being acceptable.

Was planning on replacing with MSI Optix MPG321QRF QD but has now shot up £200. It was the same price as when I bought the G7 but it's taken Currys a month to arrange the return/refund and they wont honour the price from when they finally approved the return a few days ago.

So now I'm looking at the ACER Predator XB323U GX, even though it's £50 more than the refund. My other screen in an Acer XB27OHU and never had any issues. Anyone have any better ideas? I guess I could wait for the MSI to come back down in price seeing Currys like to price it higher for a month so they can say it's been reduced by £200 (£699 down to £499).
My son's not happy that he can't game on Fortnite as I've stolen his 24" so I can work :rolleyes:
 
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