Samsung 860 Evo 1tb Issue

Uncle_Gravy · 23 May 2020 at 17:25

So recently my 860 evo that I bought nearly exactly a year ago has developed an issue.

It'll randomly get pinned to 100% even though it's not in use, when i check task manager the average response time is in the thousands whilst the read and write speeds are at 0.1kbps or along them lines.

So it's primarily a game drive, mostly CoD is played on it, I can get maybe 2 matches worth and it'll be pinned at a 100% and pretty much send my system into lockdown.

I've tried with a different game and it'll do the same.
I've formatted it, and it'll do the same again.
Downloaded Samsung Magician software where there was a FW update, unfortunately that didn't solve the issue.

So before I put a request in to whereever i bought it from, Anything else I should test or it's pretty much the end of the drive.

Luckily Samsung throw 5 years warranty at these things so no particular rush to get it sent away.

Cheers.

Vince · 23 May 2020 at 17:41

Uncle_Gravy said:
So recently my 860 evo that I bought nearly exactly a year ago has developed an issue.

It'll randomly get pinned to 100% even though it's not in use, when i check task manager the average response time is in the thousands whilst the read and write speeds are at 0.1kbps or along them lines.

So it's primarily a game drive, mostly CoD is played on it, I can get maybe 2 matches worth and it'll be pinned at a 100% and pretty much send my system into lockdown.

I've tried with a different game and it'll do the same.
I've formatted it, and it'll do the same again.
Downloaded Samsung Magician software where there was a FW update, unfortunately that didn't solve the issue.

So before I put a request in to whereever i bought it from, Anything else I should test or it's pretty much the end of the drive.

Luckily Samsung throw 5 years warranty at these things so no particular rush to get it sent away.

Cheers.

Check it in magician for firmware updates?

Uncle_Gravy · 23 May 2020 at 17:47

Vince said:
Check it in magician for firmware updates?

Uncle_Gravy said:
Downloaded Samsung Magician software where there was a FW update, unfortunately that didn't solve the issue.

Vince · 23 May 2020 at 17:48

Jesus I must have completely missed that part - My bad. Sounds like a very odd issue to me.

Uncle_Gravy · 23 May 2020 at 19:41

Vince said:
Jesus I must have completely missed that part - My bad. Sounds like a very odd issue to me.

Haha no issue, I think it's safe to say its kaput, just warranty claim the thing and hopefully the next one will out last this one.

Vince · 23 May 2020 at 19:48

Uncle_Gravy said:
Haha no issue, I think it's safe to say its kaput, just warranty claim the thing and hopefully the next one will out last this one.

Yea I recon so and that would be my way. Make a clone of it and then pop it in the post. I guess you will know if the new one turns up and does the same

Uncle_Gravy · 23 May 2020 at 20:27

Vince said:
Yea I recon so and that would be my way. Make a clone of it and then pop it in the post. I guess you will know if the new one turns up and does the same

Hoping the next one is good, Samsung are suppose to be the reliable guru's of the SSD world, reason I bought the thing, i've got 4-5 year old sandisk ssds still going strong.

ED209 · 23 May 2020 at 20:43

could always try a secure erase and start over again and see if that sorts the issue.

I remember the 840s had issues and needed a secure erase to get the read and write speeds back to normal until they released a firmware update to sort it.

I had one that had issues and was repair then 6 months later same issue again and they replaced it.

Uncle_Gravy · 24 May 2020 at 15:00

ED209 said:
could always try a secure erase and start over again and see if that sorts the issue.

I remember the 840s had issues and needed a secure erase to get the read and write speeds back to normal until they released a firmware update to sort it.

I had one that had issues and was repair then 6 months later same issue again and they replaced it.

Is the secure erase in Magician software?

Oh yeah, it is, i'll give that a go now.

ED209 · 24 May 2020 at 15:39

Uncle_Gravy said:
Is the secure erase in Magician software?

Oh yeah, it is, i'll give that a go now.

Yes it is, it creates a usb stick you can boot from to run through the secure erase process

Paul_RD · 20 Jun 2020 at 16:11

Uncle_Gravy said:
Is the secure erase in Magician software?

Oh yeah, it is, i'll give that a go now.

I have a Secure Erase option in the BIOS of my motherboard (ASUS Crosshair VII x470) - it's much easier to use than ether Samsung Magician or Parted Magic (which I used to use)

Did you manage to Secure Erase your SSD, and if so did it fix it?

Uncle_Gravy · 28 Jun 2020 at 16:53

Paul_RD said:
I have a Secure Erase option in the BIOS of my motherboard (ASUS Crosshair VII x470) - it's much easier to use than ether Samsung Magician or Parted Magic (which I used to use)

Did you manage to Secure Erase your SSD, and if so did it fix it?

Nah, still Lé Broké

Paul_RD · 29 Jun 2020 at 00:05

Uncle_Gravy said:
Nah, still Lé Broké

Any luck with Samsung Warranty ?

Uncle_Gravy · 29 Jun 2020 at 12:57

Paul_RD said:
Any luck with Samsung Warranty ?

Haven't attempted yet, completely forgot if i'm honest.

Doing it now, seems the process is to email them that you want to RMA the product, thought there would be some type of button that would take me to some type of form to fill out.

pc-guy · 7 Jul 2020 at 00:15

ED209 said:
could always try a secure erase and start over again and see if that sorts the issue.

I remember the 840s had issues and needed a secure erase to get the read and write speeds back to normal until they released a firmware update to sort it.

I had one that had issues and was repair then 6 months later same issue again and they replaced it.

that was when they first inteoduced MLC and the controller didn’t work. It took them ages to sort it out.

ED209 · 7 Jul 2020 at 08:09

pc-guy said:
that was when they first inteoduced MLC and the controller didn’t work. It took them ages to sort it out.

There was a huge thread on here about it. I took one back to the shop I got it from once I found out about this as I could not be bothered to secure erase the drive every time the speeds dropped.

many years later and I now have a Samsung Evo 970 NVME 1tb and the drive is excellent.