Samsung B2430 problem

Tallywhacker · 11 May 2011 at 18:33

Have had this monitor just 4 weeks(from oc)and 2 weeks ago I noticed a small faint yellowish bloom towards the bottom right of screen...in the last 2 weeks it has now grown from small to about 4 inches in height and 6 inches in width along bottom of screen. There is nothing around monitor...ie speakers, phones etc that would cause this so was wondering if anyone else has had same issue with this monitor?

Have tried taking it to samsung approved repair centre but they will not entertain me as the warranty card was not stamped and dated by the retailer I got it off...which is hard to do when in a sealed box and couriered to customers from online orders.

Surveyor · 11 May 2011 at 19:04

Cat peeing on it?

RMA it to OcUK.

Tallywhacker · 11 May 2011 at 19:38

lol.....hate cats, and not got any.

Have asked about RMAing it but told all of the warranty for Samsung monitors is held direct with samsung.

Surveyor · 11 May 2011 at 20:04

Tallywhacker said:
Have asked about RMAing it but told all of the warranty for Samsung monitors is held direct with samsung.

Despite your hatred of cats (I have one) I will attempt to help you.

Legally that can't be correct.

Your contract is with the retailer.

Have a read:

http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_goods_your_rights.htm#your_rights_when_things_go_wrong

If you want to deal with Samsung directly (it may be easier) then register your monitor online and then report the fault.

According to this page Samsung will do a pick up and swap:

http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY

A few years ago I had a faulty Samsung monitor. They brought me new one and took the old one away at the same time.

Tallywhacker · 11 May 2011 at 22:15

thanks... already done that last week but not had a reply off them still...forgot to tell OCuk that...doh
Dont know why OCuk can't RMA it though :confused:

Surveyor · 11 May 2011 at 23:15

Tallywhacker said:
thanks... already done that last week but not had a reply off them still...forgot to tell OCuk that...doh
Dont know why OCuk can't RMA it though

Well if you do RMA it to OcUK chances are you'll have to wait while they send the monitor to Samsung and then for Samsung to send a replacement.

If you deal with Samsung they should do a direct swap.

Braka · 12 May 2011 at 01:07

do they test the old monitor? or is it a swap at the door?

Surveyor · 12 May 2011 at 06:49

Braka said:
do they test the old monitor? or is it a swap at the door?

With mine they just swapped it.

Braka · 12 May 2011 at 12:42

ok cool , only problem being there would be what would have if there is dead pixels on the new screen this always worries me

Surveyor · 12 May 2011 at 18:05

Braka said:
ok cool , only problem being there would be what would have if there is dead pixels on the new screen this always worries me

I assume you're swapping it because it has a fault which must be worse than the chance of dead pixels.

It's the chance you take I suppose.

Braka · 12 May 2011 at 20:12

i guess i can always complain and ask for another swap if say the dead pixel is in the middle of the screen

Tallywhacker · 16 May 2011 at 18:12

Well after 2hrs on phone today and countless emails,samsung wont honour there warranty, said they wont pick monitor up and I'll have to ship it to them at my cost and no replacement in the meantime(even though there own website states 36 months pick up/swap warranty)...and there in dispute of this monitors model number and serial number as not being a Samsung product ???

Been in touch with OCuk and has been confirmed that my agreement started 11/4/11 when goods shipped so I should still be covered under 28 day warranty, was asked to post pictures of problem elsewhere in forum once i got in from work....just one problem...can't add pictures so they cannot see my issue.

Any help??

cmndr_andi · 16 May 2011 at 18:17

Hi there,

Upload the pictures to a free image host like imageshack or photobucket then provide the links in the post.

I believe they will want you to post your issue in the Customer Service forum and specifically the Component and Technical support part, more info here.

Tallywhacker · 16 May 2011 at 18:38

yeah realised after i typed that...to upload pics...doh(was having a blonde moment) Have done so now but its has put pics to HUUUUUUGGGGGEEEEE...lol even tho I resized them before uploading.

cmndr_andi · 16 May 2011 at 19:35

If you use imageshack you can use the "Image resize:" drop-down menu to change the picture to a much more manageable size. (I reckon the 1280x1024 option is a good one as it is still pretty big, but will fit on a standard screen without needing to zoom).

Tallywhacker · 29 May 2011 at 12:22

mmmm not impressed

Surveyor · 29 May 2011 at 13:11

Tallywhacker said:
mmmm not impressed

With what?

Tallywhacker · 29 May 2011 at 13:52

Probably be banned for saying it. But lets just say that corrospondence is somewhat lacking...especailly to my costs of getting item returned.

Surveyor · 29 May 2011 at 14:09

Tallywhacker said:
well I dont wanna get banned but lets say after 4 phone calls of wondering if I'm gonna be refunded my shipping costs I still have not had a response and its been over a week.....and I still have no monitor

Are you getting a refund or having the monitor replaced?

Sale of Goods Act 1979 Part 5A

See 48B(2).

Tallywhacker · 29 May 2011 at 14:11

said its been sent to manufacturer but after 4 phone calls to sort out and 3 faxes with regards to my shipping costs at shops request...I've been told "we'll look into it" and nothing since

Not wanting to sound negative as I've spent a small fortune over the years at shop, but a reassuring phone call to your customers queries would'nt be too much to ask would it?