Samsung Ecobubble noise

Merlin5 · 14 Jul 2020 at 17:15

For those of you that own an ecobubble, does yours make this sound? Or for those that don't own one, does it sound right? Sounds a bit like a tractor. It's only a few months old and works perfectly but just wondering if it's normal?

Merlin5 · 15 Jul 2020 at 12:39

Thanks guys. Mine is an 8Kg washer, model WW80J5555FX/EU, I bought it from Currys in November last year and I believe it carries a Samsung 5 year manufacturers warranty. I guess I shouldn't go back to Currys so I'm currently waiting on the phone to Samsung support.
I plumbed it in when I first got it. I'm sure I did it correctly and didn't cause this problem.

Merlin5 · 20 Jul 2020 at 02:12

BennyC said:
You will need to register for the full 5 year warranty directly with Samsung.

Yeah, I didn't register and I found out it had to be done with 90 days of purchase! Oh well, got 2 years anyway. Samsung have emailed me saying they'll be in touch within 48 hours to book an appointment to come and fix it.

Merlin5 · 3 Aug 2020 at 20:35

Well I had to nag them several times on the phone as I kept getting automated emails saying someone will be in touch and they never did. Well, they called me once and I missed the call but they never tried again. I eventually had a right go at them via email saying what a terrible support service, and all of a sudden they were on it. So an engineer is coming next tuesday.

Merlin5 · 4 Aug 2020 at 15:33

ElliorR said:
I’ll see what they say about yours then I’ll contact Samsung.

Yes, I'll let you know what the engineer says. Interesting you've got the same noise. Last wash I did a few days ago on the daily wash cycle, the noise started about 12 minutes in and disappeared after a couple of minutes or so.

Merlin5 · 4 Aug 2020 at 17:02

ElliorR said:
Yes the noise is very intermittent. It did it when I did a wash last night but that's the first time in about 5 or so washes.

Yes I found that too, the wash before last I don't recall hearing it. It does seem intermittent.

Merlin5 · 11 Aug 2020 at 13:30

ElliorR said:
Mine did it again on Wednesday evening so I called them on Thursday. I got through to Samsung straight away and they told me their agent would contact me to make a booking. Of course I thought here goes but to be fair to Samsung I got a text from Trio Domestic Appliances a few hours later saying they had made a provisional booking for me for this Monday, 10th. Unfortunately the first chance I can be at home for this is Thursday 20th so they rescheduled the appointment. I'd have been happy to see someone on Monday but at least I should have an idea what it is once you've had you appointment.

My engineer just came around. Not particularly friendly or helpful, no smile, came in like he was doing me a massive favour. Hate people like that.

As it happens though, the problem was a small microfibre cloth stuck in the pump! So I guess
technically not a warranty issue. Nevertheless he said it's the most common callout thing.

So pull the flap open at the front and see if you can find anything blocking the hole.
I think the lesson is, don't put any items in the machine that are too small.

Merlin5 · 11 Aug 2020 at 20:10

ElliorR said:
Good news there then. When you say the flap at the front, do you mean the bottom right flap with the drain pipe and filter behind it? If so mine is clear.

Yep, that flap. As soon as the engineer heard the noise when I played him my video, he said it's the pump. So I'm thinking, if the noise you're getting is exactly like mine, then maybe there's something lodged deeper or you might have a different pump issue.

Merlin5 · 5 Sep 2020 at 13:51

ElliorR, did your machine get fixed and what was causing the noise?

The noise has returned on mine today. I've opened the flap and screw cap and drained a load of water. There's nothing there to see. But there's a couple of holes where I've marked arrows which I think lead to the pump. I'd better unplug the machine before sticking my fingers in. Maybe there's a coin or something blocking but I'm sure I'd emptied all pockets beforehand.

Merlin5 · 3 Oct 2020 at 13:20

I've got a second engineer currently here and he's replacing the ecobubble pump. Hopefully this will fix it, and it's not a piece of stuck clothing or material anywhere which the first engineer thought was the issue. Look at my poor Sammy.

EDIT: He doesn't have the correct pump is his van so he's ordering it and also will replace the rest of the assembly and will return to replace it in about a week or two.

Merlin5 · 3 Oct 2020 at 16:08

jpaul said:
hope he is supporting that 70kg? stably, and not propped against work surface.

How did the first piece of cloth get into the pump ? between the drum&door - can't see one of those (sorry gimmicky) trap doors,
presumably it didn't interfere with other pump he is now investigating -

two pumps though ? I thought there was usually some kind of bellows to re-circulate water into drum top.

Well my worktop has survived so it's ok.

Yeah that's a good point you make about how the cloth had gotten into the pump. I mentioned to the engineer that just once a few weeks ago I had a pool of water around the washing machine. It's not happened since fortunately. He said that can happen if the door isn't completely sealed when closed. Which based on what you said makes me wonder if it had got trapped between the door and drum but I don't know if that's when I had the leak.

Anyway, yeah, he said there's two pumps, one for the ecobubble part of it at the front, and one at the back to drain out water.