Samsung Fridge on the blink

psd99

psd99

psd99

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Hey all we got one of those american style big samsung fridge.

For a while it was making a weird noise so I tried my best to clean off the ice on the sensors. About 2 months later the fridge/freezer wasn't right. The freezer contents were just too frozen then the temperature display started flashing.


Then in the morning the fridge was more warm than cold. I see all lights on but it just doesn't work sounds like it does. But too warm.

We had a flood here due to a pipe burst a week ago. I'm not 100% sure that no water went into the fridge but if it did it def damaged it. Lost all of my food too totally gone off!

Anyway got home insurance should be kosher - but anyone know much about these fridges? what can I do to test it?What should I tell the insurance company?
 
My parents have a Samsung fridge/freezer, which is the same type as yours, and have had it since 2006. A few months ago it developed exactly the same fault that you're talking about - the ice build up, the noise, the flashing temperature display, the warm temperature. It was repaired several times to no avail. They replaced all the parts that were known to fail, as many of these Samsung fridges have become faulty. It was useless so my parents bought a temporary cheap fridge, and have been using that since.

Eventually they managed to arrange Samsung to come and take it away, and they're going to replace it with a newer model. They're coming tomorrow, so the fridge is standing downstairs waiting to be removed.

I hope this is of some help to you. If it's unable to be repaired you might be able to get a newer replacement for free, like my parents have done. The fridge wasn't in warranty or its extended warranty (they extended the warranty because there were so many faulty units).
 
Yeah we have the same one I think, bought it around a year ago and it randomly gets really hot at both ends in the middle :confused:
 
This might be a long shot, but last year sometime on Watchdog they had Samsung American style fridges on there, a major fault mean't that it didnt drain water properly and eventually broke down... maybe could be this?
 
lcg said:
My parents have a Samsung fridge/freezer, which is the same type as yours, and have had it since 2006. A few months ago it developed exactly the same fault that you're talking about - the ice build up, the noise, the flashing temperature display, the warm temperature. It was repaired several times to no avail. They replaced all the parts that were known to fail, as many of these Samsung fridges have become faulty. It was useless so my parents bought a temporary cheap fridge, and have been using that since.

Eventually they managed to arrange Samsung to come and take it away, and they're going to replace it with a newer model. They're coming tomorrow, so the fridge is standing downstairs waiting to be removed.

I hope this is of some help to you. If it's unable to be repaired you might be able to get a newer replacement for free, like my parents have done. The fridge wasn't in warranty or its extended warranty (they extended the warranty because there were so many faulty units).
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hi bingo that is exactly the fault symptoms!

how and where did your parents extend the guarantee?
 
easy! i can really help on this one, same fridge, same problem, THEY APPROACHED ME, SENT ENGINEER, AND FIXED IT. TELEPHONE NUMBER FOR THE GUYS IS08457267864 option 2. You need to have your serial number, and its a free call out.
good luck, ours is now reposing in a tenants house and we have one of them hooge french ones.
mrs h
 
BENJAMIN HERBLE said:
easy! i can really help on this one, same fridge, same problem, THEY APPROACHED ME, SENT ENGINEER, AND FIXED IT. TELEPHONE NUMBER FOR THE GUYS IS08457267864 option 2. You need to have your serial number, and its a free call out.
good luck, ours is now reposing in a tenants house and we have one of them hooge french ones.
mrs h
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Hi THANKS how is that free though?

I don't know if we got warranty or not tis been 5 years.
 
psd99 said:
hi bingo that is exactly the fault symptoms!

how and where did your parents extend the guarantee?
Click to expand...
I've just realised what I said is slightly wrong. The warranty wasn't extended for the whole fridge, just some parts that were going faulty in many of their fridges. They extended the warranty across all the fridges that were the same model. They tried to replace these parts in my parents' fridge as they were under the extended warranty, but it still didn't work.

Samsung decided to replace the whole fridge with a new later model, even though the whole fridge wasn't under warranty. I imagine they're replacing them to avoid even more bad publicity about it.
 
BENJAMIN HERBLE said:
was a manufacturers fault, mine was out of warranty, they acknowledge its their fault.
good luck!
mrs h
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thanks ffs these ppl are killing me
rang 2 times got cut off twice proper annoying

woman on the phone keeps telling my model number is wrong ffs I got a picture of it and I am right.
 
****a tis out of warranty
the model I got RS20CCMS has a 2 year warranty
the 21 model has 3 years and then 2 extended

this is a nightmare!
 
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