Samsung HDD RMA = WIN

remy87

remy87

remy87

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8 Jan 2009
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London
So yesterday my Sammie F1 was acting strange so I download hutil.exe and popped that in
on DOS turned out to be a S.M.A.R.T error Threshold exceeded
no idea what that is and this drive have been on 24/7 for the past 6-8months
with 6600 hours online according to SMART.

Luckily I could backup everything up and do a full format.
Contacted REXO for a RMA, gave that a print and emailed if I could come down
there and deliver it myself since it is only around 13miles from where I live.
Took out my sat nav drove down there
damn traffic at Kingston should've taken A3
instead anyways, arrived found a place to park and then went to look for the company.

Finally found the place knocked on the door a chinese dude answered took my harddrive and RMA request print out,
the dude didn't even check the issue with my drive just placed it ontop of a big pile of I guess a bunch of others people RMA.

He then went to a big steel cabinet unlocked it and there were like huge amount of harddrives all F1 I presume lol.
Gave one to me and printed out a RMA confirmation notice signed it and off I went.

Sammie might have ****ty drives however if their RMA service is so near I might buy all my harddrives from Samsung.
All in all took me 2hours at most.
 
I don't know lol it was 2 steel cabinet with 2 door each
and he opened 1 door that was filled with harddrives seriously up to the brimm
anyone wanna plan a big heist on em :D.
gotta be worth a few thousand grand worth of harddrives and only 1 chinese dude.
 
remy87 said:
anyone wanna plan a big heist on em :D.
gotta be worth a few thousand grand worth of harddrives and only 1 chinese dude.
Click to expand...

lol! Bet he is packing though! ;)

Anyways glad you got it sorted, sounds like good service although you do live on their doorstep!
 
Can confirm the 1 day turnaround. Sent a dead 160gb F1 on a Saturday and got a brand new one back on the Tuesday.

Great service.
 
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I have had to return a drive (1TB drive) the service was very quick.

When i get a drive i now check them with the Hutil before i start to use it. had another DOA

Shame it take so long to do a full scan but worth checking
 
MikeHunt79 said:
can someone give me the lowdown on how to run HDutil from a USB stick? I have no floppy! :o
Click to expand...
Firstly, I'd use ES-Tool instead if I were you - Hutil has been known to give false positives for bad sectors with the F1 series of drives (and at a guess it might not be trustworthy with the F2 and later either).

You could download the CD ISO version, but it may or may not run properly, depending on your make/model of optical drive and the configuration of your disk controller (it probably won't work in AHCI/RAID modes). If you have problems, follow the instructions here to create a bootable USB flash drive, then copy the ESTool.exe program from the ISO onto it. :)
 
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