I've got a Samsung HD154UI 1.5Tb drive that I bought in November 2009 from Overclockers and got RMA'ed only 2 months later via Overclockers and they replaced the drive for me. It has now gone wrong again but is well inside the 3 year warranty, however when I go to the Samsung/Rexo site I am given the service code 103 for its serial number which is 'This product has been brought in from outside of the service region and cannot be serviced. Please contact your reseller or distributor.' I bought the drive from the UK, Overclockers supplied it to me in the UK but it seems the replacement drive came from somewhere else, where I've no idea. Therefore I've not been able to process the RMA with Samsung.
I've contacted Overclockers directly who have advised me 'I can only apologise but after 1 year we do not cover the warranty on the item. Sorry for any problems caused by this.'. Where do I stand on this please ? Surely with Overclockers replacing my drive with a drive outside the region they have some responsibility to help me sort this ? I've been a customer with Overclockers for several years and always praise there excellent customer service so I'm really confused by their stance. Can anyone advise me please or been in a similar position ?
I've contacted Overclockers directly who have advised me 'I can only apologise but after 1 year we do not cover the warranty on the item. Sorry for any problems caused by this.'. Where do I stand on this please ? Surely with Overclockers replacing my drive with a drive outside the region they have some responsibility to help me sort this ? I've been a customer with Overclockers for several years and always praise there excellent customer service so I'm really confused by their stance. Can anyone advise me please or been in a similar position ?