Samsung RMA

vanandjuanunited

vanandjuanunited

vanandjuanunited

Soldato
Joined
20 Oct 2005
Posts
5,946
Had to RMA a drive to Samsung. Posted it Tuesday. Got a mail first thing Wednesday saying replacement shipped. Friday Drive arrives. Bear in mind Wednesday and Thursday here are Public Holidays so no mail deliveries. Now thats impressive. :cool: :D
 
Got to love how some companies have great response times and others are absolutely dire :(

I remember having to FedEx a graphics card to France once (cost at least £25) as that was the only way they'd accept it and the replacement took 2 weeks.
 
Very quick turnaround mate,sent mine to samsung monday sd,email sent tues morning replacement shipped,got it wednesday afternoon.
 
Same experience here also with Samsung. The drive reported failure in their fitness test after a power cut (drive was nearly 3 years old anyway). I backed everything up, sent it off and got a replacement within days.

I've had a variety of P80s P120s and now am looking to getting the new 400gb drive. Each time i am in the market I look at other manufacturers, but always come back to the samsung for silence and quality.

Marc
 
having probs with my sammy hdd too :(
should i format before i RMA,might be some personal P2P ;) on there see :D
and cant get the samsung diagnostic app to work :confused: keep getting the smart error at bootup got to press F1 to continue pain in the butt as it is in my DL machine
opinions please :)
tis a spinpoint 160 giger
 
You could turn the SMART off for the time being, wont get any errors there although they will still be there :)

And as a rule of thumb, if i sell a HDD or RMA one i always format it a couple of times. I know there are ways and expensive means they can recover all the data if they wanted, but i very much doubt Samsung would do that :)
 
good advice m8,have ordered new hdd from OCUK should be here tomorrow,then will get the new drive up and running before i rma back to sammy,and use the replacement drive in another pc or maybe sell it on :)
 
wow didnt know samsung replacement services were that good...

definitely consider one as me next drive now. :D
 
posted it to samsung/ rexo on saturday,brand new arrived 830 am this morning.very quick sevice .makes me wish i hadn`t got that 250 gig from ocuk to replace it :(
 
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