Samsung S7 QR code setup

majestyk · 23 Sep 2018 at 14:28

My nephew just got a new S7 and it's got this QR code setup before use.
However none of the 5 codes on the box or paperwork are recognised.
Looked online for answer but no joy.
Samsung online help is worse than useless.
Factory reset and starting again doesn't work.
Anyone got any ideas before we head to the Samsung store tomorrow.?

Big Elf · 23 Sep 2018 at 22:34

I'd take it back anyway and get one for personal rather than business use (unless that's what was required). As you've probably gathered it's set up with Android Enterprise Device Owner which allows businesses to control some or all the apps on the phone.

loltim · 24 Sep 2018 at 01:44

Sounds odd. As above, QR code activation is usually associated with a phone provided and monitored by an organisation.

majestyk · 24 Sep 2018 at 07:33

Ah, he might have inadvertently got a business issue phone?
It does seem ridiculous for personal users to go through this nonsense.
I hope the Samsung shop can help, otherwise he's got to deal with one of the worst etailers for returns.
Thanks tor the input.

Big Elf · 25 Sep 2018 at 13:53

Curious to find out what the outcome was?

majestyk · 26 Sep 2018 at 10:05

He decided to just return it under the 7 day rule.
Although how long he'll wait for refund is up in the air as that etailer are awful for returns.

I talked him in to ordering a Redmi Note 5 plus for @£150, thereby saving an additional £150.