Samsung warrenty G7

Wizzkidy · 23 Apr 2023 at 15:58

Hi,

I am after some advice here. I bought a Samsung G7 16 months ago. 2 weeks ago I was using the monitor and went into the kitchen to make a tea, when I returned the monitor was off. I thought it had gone into standby but I found that it no longer had any power.

I done the usual troubleshooting steps but nothing worked so I contacted Samsung as the monitor had 24 months warranty with the manufacturer.

After 2 hours of basic diagnosis with Samsung they wanted to send it off for repair, that's fine I had the original box so they picked it up, after about 10 days I had a call from the repair centre saying it has liquid damage!?

The monitor has never been any liquid and they sent me pictures that to me looked like condensation build up within the internals of the monitor.

They have refused to repair it unless I pay which I refuse to do because it's never been near any liquid.

I raised a complaint but some numpty called me back and just flat out refuse to help me in any way.

I don't suppose there is a lot I can do but I thought I would post and vent my frustration.

I was thinking of contacting trading standards as I believe this to be unfair but I wondered what others opinion was on this situation.

Obviously I am now without a monitor, I can borrow one but am not in a position to purchase a new one when I only got 16 months use out of this. What a crap situation but it annoys me because when I boxed up the monitor it was bone dry!!

sgavan · 23 Apr 2023 at 19:58

I have been through dealing with samsung warranty and it's probably one of the worst, and the quality of their G7 I find was really low. I suppose you could ask for evidence of the water damage and see if they can provide any. Other than that possibly claim through any home insurance?

Wing-Man · 23 Apr 2023 at 21:42

that is why i use insurance and not warranty's

Haggisman · 25 Apr 2023 at 13:05

Unfortunately a bit late now, but this is basically Samsung's standard warranty process, and why I will do my best to warn people away from buying anything from them and will never buy their products myself.

Wizzkidy · 25 Apr 2023 at 15:30

Haggisman said:
this is basically Samsung's standard warranty process.

There standard warranty process is to outright lie??

They quoted me more to repair it then a new one costs and wasn't interested in anything I had to say either, they have now disposed of my monitor as well so I have no way forward at all now.

It will be the last (and was the first) Samsung product I buy that's for sure.

Haggisman · 25 Apr 2023 at 15:41

Wizzkidy said:
There standard warranty process is to outright lie??

From my personal experience, yes, pretty much!! They are called Scamsung for a reason.

Wizzkidy said:
They quoted me more to repair it then a new one costs and wasn't interested in anything I had to say either, they have now disposed of my monitor as well so I have no way forward at all now.

Unless you agreed they could do dispose of it, then they should return it to you (although you might have to pay shipping). If they have actually disposed of it, then that might actually work in your favour.

Wing-Man · 25 Apr 2023 at 15:42

Haggisman said:
Unless you agreed they could do dispose of it, then they should return it to you (although you might have to pay shipping). If they have actually disposed of it, then that might actually work in your favour.

this, they cant dispose of your item unless there going to replace it

Wizzkidy · 25 Apr 2023 at 17:18

When I refused to pay £600 for the repair (yes £600!!) I said no thanks and the fact I wasn't happy as it's a down right lie, the next email I got back was they has disposed of the monitor!

sgavan · 25 Apr 2023 at 18:33

Disposing of it sounds completely illegal unless you said they could, if not I would contact them asking to return it and that I would expect it to be in the same condition as it was sent. If unrepairable I would dispose of it myself. Don't let them get away with that.

GSXR Gaz Mc · 30 Apr 2023 at 10:04

shocking!. They can not dispose of your property without your permission, i would be contacting your local citizens advice they will help you

clone · 1 May 2023 at 10:39

I'll make sure to stay away from Samsung in the future.

Wizzkidy · 1 May 2023 at 12:29

Yes, so after trying to get Samsung to do anything with this they just won't do anything!

I have spent hours on the phone and live chat. I just don't have the time or patience to continue with these scammers.

I could take this further but to be honest with the kids, work and other stuff going on it's really eaten away at my time.

I am absolutely livid though and if it wasn't for work lending me monitor I would have be been without a PC.

I will never touch Samsung again and I will make sure all my family never uses then either.

Just an absolute scam company 16 months is unacceptable for a product to break in the first place let alone be told a lie when warranty repair is required.

My son has my old Asus monitor it's worked for years and years!