Deservedly so if the reports I've read are accurate. Some staff appear to be incredibly uncaring. If they can't do the job properly, then they shouldn't do it at all.
Reports with actual figures to say 34 % of doctors and nurses are complete and utter ******** or out of context shock horror something has gone wrong in a massively large organisation Daily Mail articles. Even Dolph is here in this thread saying the staff were good. I mean comeon what more d'ya want than that!
It's cheaper than the alternative insurance based proposals. Saying that your family has private health insurance and therefore you're OK is dumb - private healthcare in this country operates to compliment the NHS (though this is diminishing as they are competing more) and focuses on good customer service because you can always fall back on the NHS. Take away the NHS and you'll find a totally different form of private healthcare with a focus on profits not customer service (think about your motor insurance provider here). For the vast majority of people that means enduring standards worse than the current NHS and paying through the nose for it.