so what is this, a site to get cheap ie rip-off cd keys? and people are surprised when things like this happen?
Indeed! And the very fact that they offer insurance in case the key you get doesn't work is surely reason enough to avoid. I know everyone wants a bargain but I find it hard to have much sympathy when some of the keys are probably stolen, although I realise a lot of people aren't to know and hope the OP can get their money back.