We have a new printer at work and I can't get the scan to e-mail option working. It tries, then a few mins later gives up and prints out an error sheet.
When I began troubleshooting I noticed the SMTP port was wrong and figured that was the problem. Nope.
Then I realized that SMTP authentication wasn't setup (our mail host requires it) so I thought that would solve it. Nope.
I've checked all the IP's, Gateway, DNS, etc, are entered correctly and they are. The printer also scans things onto our networked drives no problem, so the issue is purely with the e-mailing side of things.
I'm far from an expert and there are so many options in the printers e-mail and TCP/IP settings that I don't know where to start.
It's a Canon ImageRunner 2525. Any pointers?
When I began troubleshooting I noticed the SMTP port was wrong and figured that was the problem. Nope.
Then I realized that SMTP authentication wasn't setup (our mail host requires it) so I thought that would solve it. Nope.
I've checked all the IP's, Gateway, DNS, etc, are entered correctly and they are. The printer also scans things onto our networked drives no problem, so the issue is purely with the e-mailing side of things.
I'm far from an expert and there are so many options in the printers e-mail and TCP/IP settings that I don't know where to start.
It's a Canon ImageRunner 2525. Any pointers?
