Screw problem

fastwunz · 8 Oct 2017 at 16:58

guys i have a decent pair of over ear kingston hyper x headphones.

Problem is a screw came out and I can't find the damn thing as it's TINY - now can't use one side of the headphones.

Imagine one of those really small black counter sunk screws - Phillips head- can anyone point me in the right direction as to where to find a replacement?? Have checked maplin and Homebase but they don't stock any that small

lee32uk · 8 Oct 2017 at 17:36

If you have anywhere local that does things like iphone repairs etc they might have a screw that will fit.

fastwunz · 8 Oct 2017 at 18:10

lee32uk said:
If you have anywhere local that does things like iphone repairs etc they might have a screw that will fit.

Ah good idea - I've got a photo of it but no idea how to upload it

Munchies · 8 Oct 2017 at 18:16

As Lee said mobile phone / tablet repairers, or if you know the size the good ol' bay of E should have something to fit.

Something else you could try if you're not in a hurry is contacting Kingston, some companies are more than happy to throw something like a little screw in the post free of charge, others not so much.

fastwunz · 8 Oct 2017 at 18:33

Munchies said:
As Lee said mobile phone / tablet repairers, or if you know the size the good ol' bay of E should have something to fit.

Something else you could try if you're not in a hurry is contacting Kingston, some companies are more than happy to throw something like a little screw in the post free of charge, others not so much.

Another great idea thank you

xldeane · 9 Oct 2017 at 22:17

RS Online or Orbital Fasteners... Google either

fastwunz · 11 Oct 2017 at 13:31

So quick update - Kingston came back to me and are replacing the entire headset for their new hyper x silver model FREE.

Best customer service ever.

orbitalwalsh · 11 Oct 2017 at 13:41

fastwunz said:
So quick update - Kingston came back to me and are replacing the entire headset for their new hyper x silver model FREE.

Best customer service ever.

wow! fair play!

xldeane · 11 Oct 2017 at 13:45

What Headphones were they and which screw came out....lol

lee32uk · 11 Oct 2017 at 16:34

fastwunz said:
So quick update - Kingston came back to me and are replacing the entire headset for their new hyper x silver model FREE.

Best customer service ever.

Good Result

I guess Kingston is the new Logitech

fastwunz · 11 Oct 2017 at 19:11

So there is a tiny black screw that's holds the ear 'cup' to the metal frame. Mine literally fell apart in my hands and I couldn't find the screw.

I just emailed Logitech to ask them for a new screw and one proof of purchase later and they are sending me a brand new and upgraded headset. Awesome service.

I might nudge them for some free ram

Freya Jessica · 12 Oct 2017 at 16:54

Nice Information....

xldeane · 14 Oct 2017 at 04:45

Now I am confused...was it Kingston or Logitech ????

billyboyd · 14 Oct 2017 at 11:35

Wow !! Great customer service, which is always good to hear about.

I was going to suggest running a magnet across the floor, but it is all sorted now. :cool:

lee32uk · 14 Oct 2017 at 11:54

xldeane said:
Now I am confused...was it Kingston or Logitech ????

It was Kingston.