Seagate HDD problems

NightmareXX · 27 Mar 2007 at 01:03

I'll keep this quick and simple as I've had my damn system hang on me twice while writing this.

While playing WoW, my computer has decided to randomly freeze - not even mouse movement. Only explaination I can come up with for this is the HDD as the light is on when it hangs. HDD is not overheating nor does the SMART report any problems. It is running on it's own IDE channel alongside 2 SATA HDD's. It's model number is ST3160023A and has never even had any problems before now. The hangs are random but I haven't done any other intensive HDD activity.

I'm testing both my seagate drives with their disc checker however I'm sure it's the model I mentioned above. So fails so far. Warranty is good until december 2009.

Any ideas about why the monkeys my system hangs?

rpstewart · 27 Mar 2007 at 08:50

If the IDE drive is failing the Seagate diagnostic test and is still in warranty then RMA it.

NightmareXX · 27 Mar 2007 at 10:03

Heh typo's in the first post. The seagate tools says that the drive is perfectly ok. Since I've written this, it hasn't happened again :confused:

NightmareXX · 28 Mar 2007 at 19:05

Ok, I've looked at the system event log and found the following problems:

The device, \Device\Ide\IdePort2, did not respond within the timeout period.

An error was detected on device \Device\Harddisk2\D during a paging operation.
The device 'ST3160023A' (IDE\DiskST3160023A______________________________8.01____\4a35335346545635202020202020202020202020) disappeared from the system without first being prepared for removal.

Now, erm, kek? I've never had this problem before and the hard drive randomly decides to disconnect its self? I've been running SeaTools on the long generic test without any problems however the moment I run a program off it, all hell breaks loose!

I'm at a loss

smids · 28 Mar 2007 at 19:56

Might not be a media problem, might be the controller board on the HDU - could be worth RMA so long as there is nothing else causing the problem.

NightmareXX · 28 Mar 2007 at 20:47

Well I just made sure that it wasn't the cable coming loose and it isn't. Like you say, RMA sounds like a nice idea.

Few quick questions about that:
Does it cost me for a new unit or just for the postage?
Does the new unit come with a new warranty?

smids · 28 Mar 2007 at 23:33

Just postage.

Replacement unit assumes control of any remaining warranty left on the current unit...which, being a seagate, is usually a long time...

NightmareXX · 29 Mar 2007 at 00:25

Ah good. That's why I pick seagate really, the 5 year warranty. Never thought I'd have to use it though. I've sent an e-mail to Seagate about it so I'll keep this updated with what's going on.