seagate is funny

Noufas

Noufas

Noufas

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Joined
15 Oct 2005
Posts
595
last may i bought a hard drive from a local shop (part of a chain) as they were on offer.
a 500gb sata drive that stopped working last night. ok data was lost, nothing i cannot replace and as usual i go to the site to issue an rma.
the page tells me that the drive was an OEM drive, and that i need to contact the place i got it from. they tell me as expected, that issues with drives are held with the manufacturer themselves. and now seagate tells me that they cant do anything as "The request was escalated to the concerned department to verify if we can accept your Component drive as a one-time exception as your Place of Purchase has ceased trading however has been declined due to contractual agreements between Seagate and it's Direct customers."
this is the first time i have a problem issuing an rma for a drive...
what a joke.
 
huh don't you just enter the serial number and get the rma request on seagates site ?
 
did that as usual, and it says to contact the seller of the drive , and the seller told me to contact seagate
seagate told me to enjoy my 500gb brick
 
Not really Seagates fault, those drives aren't really meant to be sold as standalone retail units. You'd usually find them in manufactured pcs etc.. where their (PC manufacturer) own warranty covers it. Has the place stopped trading? If not go there and make some noise, with a printout of Seagates website with the S/N etc.. Either they don't know the difference and assume its covered by Seagate or they know and get it cheaper and resell it at a higher profit than if they got drives with proper retail warranty.
 
Under UK law, the contract is between you and the retailer. The retailer (assuming they have not ceased trading) must deal with warranty issues, and is not allowed to insist that you contact Seagate direct.
 
Had this problem myself with a well known purple shirt store and a 250 gig Hitachi drive.

First they said they could exhange it, then they said they couldn't. They said it had to be sent off to Hitachi, which I informed them I would have done but was told to go to the people I bought it from. Then they refused to give me a refund after finding out they could just exchange it, they had no drives of the same size in stock, so I ended up paying extra for a 400 gig drive.

Not going there again.
 
I now have the same issue with a 7200.10 500GB.

It was one of two drives in a Lacie 1TB big disk when I needed a to swap out a poorly disk in a media centre so I stipped the Lacie and dropped in the drive.

This morning, about 3 weeks later there is a grinding noise comming from the media centre, a little prodding and it's the 500GB Segate which has less than 1000 hrs running.

Put the details into segate site "This product cannot be processed for a return. Please contact the original place of purchase." At least other manufactures give a minimum of 1 year on OEM products.

Can't send it back to Lacie... though am likely to drop them an email anyhow since the warranty sticker was trashed when I stripped out the drive.

Currently copying off all the data to another machine ... 411GB to go. Haven't dare turn the machine off since the drive may never spin up again.... and today of all days the network link has dropped to 100Mbps so it's going to take 12 instead of 3 hours to get the data.

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Justintime said:
Might've stitched yourself into a corner. If its from a Lacie enclosure then thats one place i'd expect it to be OEM :(
Click to expand...

Yes, a little too late now. I figured it would be OEM but expected at least some warranty.

Interestingly I now have 370GB of the TV shows off the drive and the noise has stopped.

Not sure I trust it though.... I'll have to see what happens once the data is safe and I reboot
 
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