Seagate RMA

w00dy85 · 26 Jan 2012 at 15:06

I have just RMA a 500GB Seagate hard drive that has been sitting in my desk for the last 18 months. I've had to send it back to the Netherlands at a cost of £13.36 :eek:

, but still cheaper than buying a new drive at current prices.

Any way has anyone RMA a HD to seagate recently? And if so how long did it take.

esK` · 26 Jan 2012 at 16:26

I sent my drive back to Coventry for a Seagate return, Cost me a whopping £4 lol!

esK` · 26 Jan 2012 at 16:27

Still awating my replacement though.

w00dy85 · 26 Jan 2012 at 16:43

How long have you been waiting?

nightmare99 · 26 Jan 2012 at 20:04

Ouch I guess you did not scroll down the shipping depot list to see the UPS forwarding centre in Coventry.

w00dy85 · 26 Jan 2012 at 23:28

nightmare99 said:
Ouch I guess you did not scroll down the shipping depot list to see the UPS forwarding centre in Coventry.

I scrolled down, but must have missed it

I wounder if I will get my replacement faster going straight to seagate.

jbloggs · 27 Jan 2012 at 12:41

w00dy85 said:
How long have you been waiting?

I sent back a Samsung Spinpoint F3 (HD103SJ), which Rexo received on 13th December 2011, just at/before the time Seagate took over Support for Samsung HDD's and still haven't received my replacement Seagate...

JamesM · 27 Jan 2012 at 13:06

Makes me wonder if it's worth bothering sending my F3 for replacement!

w00dy85 · 27 Jan 2012 at 13:38

JamesM said:
Makes me wonder if it's worth bothering sending my F3 for replacement!

I think with the current prices of 500GB and 1TB drives it's well worth sending it back. My drive is just a spare and I'm in two minds to sell it when it comes back.

Fluffybob · 27 Jan 2012 at 13:48

we sent a few back from a similar batch and most came back in 7 to 10 days.

JamesM · 27 Jan 2012 at 14:04

Fluffybob said:
we sent a few back from a similar batch and most came back in 7 to 10 days.

Where was that to, the Coventry place?

Also how do you send them back? Is an anti-static bag and loads of bubble wrap ok?

w00dy85 · 27 Jan 2012 at 14:24

JamesM said:
Where was that to, the Coventry place?

Also how do you send them back? Is an anti-static bag and loads of bubble wrap ok?

In the shipping instructions it says "Do not use peanuts, bubble wrap or newspaper." But I have read on other forums people using bubble wrap and not having any problem with their RMA.

I managed to get my hands on a proper HD box with the foam inlay and plastic case to put the HD in.

w00dy85 · 7 Feb 2012 at 08:09

I had an email yesterday from Seagate, saying they have posted me a ST500DM002.

Not a bad upgrade from a ST3500630AS

Alasdairhurst · 15 Mar 2012 at 20:35

Just sent back 2 1TB F3's that failed on me too. Cost £9.05 to coventry! Got them second hand but still under warranty for £60 for the pair, so it was a small price to pay for a replacement of drives worth £180 now!
Packed them up individually in antistatic bags (luckily i had 2 spares hanging about) and lots of bubblewrap and some of that carpet underlay for padding on the top and bottom of the box as well as between the drives. Turned out really spongy so plenty of shock absorption

*Do not use peanuts, bubble wrap or newspaper.*

if i'd had read that yesterday i'd be pretty worried, but i just got an email today and they have recieved both drives and no charges to me for warranty/RMA voids so ts'all good.

hopefully i'll get them sent back soon.