Seasonic RMA Turnaround?

[uberbounty]

Hey all,

Long time lurker, first time poster, so I apologise if this is the wrong place or if I mess up a little bit. Also I apologise if the formatting is awful, I’m currently typing this out on my phone.

So as you can tell by the tittle, a few weeks ago my PSU (Focus PLUS Gold 550W) decided to die on me. I called OCUK who processed an RMA request for me. I sent it of and the next day (23/05) it was sent off to Seasonic (who I believe are based in either the Netherlands or Germany). It’s been over three weeks with no update; I know they say to allow for 4 but I’m concerned I’ve heard absolutely nothing. I’m worried that once the 28 days/4 weeks lapses OCUK would refund me a lesser amount (I bought it pretty damned cheap, I’ve not seen it cheaper since) and I’d kinda be left holding the buck as it were.

Thanks guys!

 

[uberbounty]

When I RMA'd mine is was about 4 weeks, however this was direct with Seasonic.

Don't accept a refund, only accept a replacement PSU.

Damn, I read stories from other forums that they take days rather than weeks, which is annoying. Some UK based and some US based.

I didn’t realise I could ask for a replacement, the wording on the RMA return email sounded like I could only get a refund. Thank you!

 

[uberbounty]

I sent 2 PSU's back directly to them. One was a P660, however the P660 was not available so they gave me a new P760 instead.

So yes they should replace your PSU with a new one.

Ah ok, it’s use more of a thing if, it’s taking a while and not having a rig is getting annoying. Good to hear that tho, gives me a bit of confidence!