Sending SSD back under DSR

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support_bae

support_bae

Gangster
Associate
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475
I bought an SSD from a competitor and tried it and decided it was not for me. Can I send it back under DSR even though I opened it and tried it?

From their returns policy it says:

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at XXX.com, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to @work customers or our Business customers)
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Can they enforce this?
 
if everyone did that it would bancrupt the company....

if you buy and it does not work for what ever reason send it back

if you buy to try then don't want it sell is as second hand
 
If the DSR seem silly now wait until they get updated, soon the retailer will be responsible for the return postage, lets hear it for consumer protection /facepalm
 
Just return it with the reason "Changed mind/no longer required" as that avoids any of the guff that the poster in the graphics card had with having told them he had tried it out.
 
Avathar77 said:
Some already refunds the postage - only for faulty items - I think!
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Yeah I was talking about DSR, under the new amendments consumers will be able to buy something, use it for a couple of weeks then demand a refund under DSR and make the seller pay to have it returned, its madness.
 
ubersonic said:
Yeah I was talking about DSR, under the new amendments consumers will be able to buy something, use it for a couple of weeks then demand a refund under DSR and make the seller pay to have it returned, its madness.
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Do the amendments increase the notify period from 7 working days? Otherwise you can do that anyway (apart from get the return postage in most cases).
 
Amleto said:
Do the amendments increase the notify period from 7 working days? Otherwise you can do that anyway (apart from get the return postage in most cases).
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Yeah, there's a couple: (don't like to thread jack but the OP's question has been answered very well)

· Article 17, right of withdrawal: at present a consumer buying at distance has seven days in which to change their mind, at which point the retailer must reimburse the consumer for the cost of the returned product and cost of shipping it to the consumer. This amendment will require the retailer to also cover the return costs for order values of more than €40. We believe this will have serious consequences for businesses, as it will encourage some consumers to order without intending to purchase and place an overwhelming financial burden on SMEs selling online.

· Article 16, right of withdrawal: this will require the retailer to refund a consumer withdrawing an order within 14 days. At present the period is 30 days and the revised timeframe will be too tight for some retailers to check the returned stock before reimbursing the consumer, especialy for cross-border transactions.

· Article 12, right of withdrawal: establishes a 14 days’ period allowing the consumer to inform the trader of his intention to return a good against reimbursement. In about half of the EU Member States, this period exceeds by far or even doubles the present period fixed in accordance with the 1997 Distance Selling Directive. We have received no reason for the necessity of this change.

· Article 22a, freedom of contract: this amendment enables a consumer to require a retailer in any other Member State to sell to them. We believe that retailers should not be forced into trading into all Member States, but must remain free to decide which markets are appropriate for their business model.
 
ubersonic said:
Yeah, there's a couple: (don't like to thread jack but the OP's question has been answered very well)

· Article 16, right of withdrawal: this will require the retailer to refund a consumer withdrawing an order within 14 days. At present the period is 30 days and the revised timeframe will be too tight for some retailers to check the returned stock before reimbursing the consumer, especialy for cross-border transactions.
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That's an erroneous argument since the retailer MUST ALWAYS refund anyway. If there is a problem then the retailer must pursue losses as a separate legal matter. Or is that also changing? If there is to be an EU article/regulation/whatever then I guess they have to remove the 'must always refund' clause since businesses cant chase consumers on civil matters from different countries :-/
 
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The whole DSR is just plain silly and another classic example of those that set legislation not understanding what it is they need to do.
Things are always left far too open and then we end up in a situation like this. I'm just an end user, however I feel it is crazy that unboxed items can be sent back for the retailer to sort out.

The whole idea of the DSR was simple:
Allow people who are buying at home the SAME opportunity to look at something before purchase.
I'm sorry, but if I go into my local branch of PC World and buy an SSD I cannot give it a try before I buy it.
If I want some new RAM I cannot try it out before I make a purchase.

The DSR goes too far. I know plenty will disagree, but definitely my opinion.
 
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