Sent OCUK my PSU

[hobib_ali]

Guys I have a Asus ROG2 1200watt PSU

Its got a 10 year warranty on it.

It developed an issue where it would crash the PC on load

I contacted Asus and they advised to contact the seller which is OCUK

The RMA was created and as instructed I sent just the PSU

A week later I chased up for feedback on the customer service forum and was advised that they cannot test it without the cables

So I responded that I sent it without the PSU cables as instructed, I advised them as a compatible Asus or Seasonic cable should work as per the product info on the Asus website, I'm sure Overclockers should have the ability to
find a spare set, I have left messages on the customer service forum but they have not responded and its been 2 weeks now and Ive heard nothing

Not sure what to do now as they are not responding to the original ticket.

I can send the cables but not sure how to send it, on the original RMA? will they provide a label for postage? how do I ensure the cables i send it connected with the PSU I sent earlier?

Can anyone help?

 

[WARburton]

So I responded that I sent it without the PSU cables as instructed, I advised them as a compatible Asus or Seasonic cable should work as per the product info on the Asus website, I'm sure Overclockers should have the ability to
find a spare set

what about if its was a faulty cable that your trapped in the case panels or something like that. they would want to test it as a full unit not just the PSU

on the original RMA?

yes its all part of the same RMA

 

[Tetras]

how do I ensure the cables i send it connected with the PSU I sent earlier?

Normally retailers just match a return to the RMA number you were given, but I assume OCUK would have given you instructions for returning the PSU, unless it was automatically included in the returns label?

 

[BUDFORCE]

So I responded that I sent it without the PSU cables as instructed,

So they told you NOT to send the cables originally?