Sent Samsung S27A750D for Display Port repair, comes back with more issues

Perfect_Chaos

Perfect_Chaos

Perfect_Chaos

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Joined
26 Aug 2004
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South Wales
Just wanted to share my experience with Samsung Support..

After contacting Samsung i managed to get my monitor sent to be repaired for this "Not optimal mode" Display Port error, which seems to be common and pops up from time to time, then needs to be powered off and on to get the picture back.

So it came back from repair with a replaced screen and power supply, only i noticed a stuck pixel on there which i fixed by gently rubbing the screen with a soft cloth. But on top of that i now have a band line on the left side of the screen which is faint but visible on certain colours, plus i also noticed i am unable to get picture by turning off the screen by the power button and turning it back on. I have to unplug either the Display Port cable or the power lead, then plug it back in to get the picture back.

So now i have a screen with a band line i never had before, and whenever that error pops up i need to unplug something and plug it back in for the picture to return.. that has already happened when i was playing a game, and is going to become very irritating.

Contacted Samsung again BEFORE my warranty ended, they said my warranty already run out which was complete bs.. it takes ages to get a reply from them after sending a message, and of course my warranty has run out now, and now they refuse to have it picked up for repair. One of the messages i got back even said that my monitor wasn't a UK model! :confused:

This should get repaired for free seeings as their so called first "repair" has actually caused more issues..

I've sent them another support message some days back and am waiting for a response. Probably won't even get a reply now.

Really disappointed in Samsung, i like their stuff but i might avoid them in future if they're not going to help and act like that. Surely if the repair has caused issues it is their fault and it should not matter if the warranty has now ended?
 
First off I have to say I am really surprised that you are having such a hard time with Samsung ,From what I've had they have all ways been first class and very helpful .
Maybe the online support is just not up to it ,I mean most of them are base in India ,You should just try calling UK support Number : 0845 6508080 / 0845 7267864 . and tel them whats going on and what as been done to your monitor now its been returned to you even more broken then when it left .

I had this monitor well over a year ago even made a YouTube video about the problem https://www.youtube.com/watch?v=EBnlLvqC-1A
 
I have this monitor too. Initially lots of problems, having to switch off/on to get it working but that's improved greatly and only occasionally get the issue where I just switch to hdmi and back - maybe something to do with gfx drivers and the firmware update.

Mine is 2yrs old - is it worth contacting Samsung if the can possibly repair it so problem goes away altogether?
 
mikeym said:
I have this monitor too. Initially lots of problems, having to switch off/on to get it working but that's improved greatly and only occasionally get the issue where I just switch to hdmi and back - maybe something to do with gfx drivers and the firmware update.

Mine is 2yrs old - is it worth contacting Samsung if the can possibly repair it so problem goes away altogether?
Click to expand...



Its a monitor problem not a driver problem .
 
Where did you buy it from?
Under UK law your warranty is always with the retailer, so you should always deal with the retailer first, then it is up to them to get it repaired by the manufacturer
 
Thread necro here, but what actually was the warranty length on these?

Purchased in May 2014, and it has developed a fault in the form of a line down the right side of screen.

Just not sure if it's out of warranty or not.
 
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