Serious Windows update issues

Chives · 28 Jun 2010 at 22:37

Windows Updates on my computer keep failing constantly as you can see. Seems mainly to be linked with MS office but other things effected as well.
This is the list of updates that fail:

This is the error code I get:

This is the first time an update failed:

I attempted to uninstall Office and was greeted with this:

Any help is greatly appreciated

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SiriusB · 28 Jun 2010 at 23:22

You could try to run the Office setup again and choose Repair. I think that is still an option in 2007.

Chives · 29 Jun 2010 at 07:39

SiriusB said:
You could try to run the Office setup again and choose Repair. I think that is still an option in 2007.

Doesn't allow me to do that , Comes up with the same error in my op.

3dcandy · 29 Jun 2010 at 08:42

I'd suggest a complete re-install of Office then, shouldn't be having a reg error like that as it's obviously fooked. Don't reinstall, just attempt to install over the top and see where that gets you. Otherwise it appears that Windows may have eaten itself, meaning a full re-install of everything!

EvilFranky · 29 Jun 2010 at 08:49

I'd suggest stopping the 'Windows Update' service, then deleting the contents of 'C:\WINDOWS\SoftwareDistribution'.

Then restart the update service and run Windows update again, this should download any patches that haven't been applied again. It may be that the patch you installed was corrupt.

Worth a shot and takes 2 mins.

Chives · 29 Jun 2010 at 16:42

3dcandy said:
I'd suggest a complete re-install of Office then, shouldn't be having a reg error like that as it's obviously fooked. Don't reinstall, just attempt to install over the top and see where that gets you. Otherwise it appears that Windows may have eaten itself, meaning a full re-install of everything!

I have tryed to reinstall it and a similair error came up. Nothing wrong with my windows as its only microsoft office effected.

Chives · 29 Jun 2010 at 16:59

EvilFranky said:
I'd suggest stopping the 'Windows Update' service, then deleting the contents of 'C:\WINDOWS\SoftwareDistribution'.

Then restart the update service and run Windows update again, this should download any patches that haven't been applied again. It may be that the patch you installed was corrupt.

Worth a shot and takes 2 mins.

Tried that and get this

Thanks for all the help so far

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Pho · 29 Jun 2010 at 17:12

http://yuridejager.wordpress.com/20...nnot-open-the-registry-key-unknowncomponents/

You could try this - try the secedit command first. Take backups first though and run the commands through an elevated command prompt.

3dcandy · 29 Jun 2010 at 17:16

just a thought, have you run a reg cleaner like ccleaner yet? I recommend ccleaner as you can backup the registry first...

Chives · 29 Jun 2010 at 17:27

Pho said:
http://yuridejager.wordpress.com/20...nnot-open-the-registry-key-unknowncomponents/

You could try this - try the secedit command first. Take backups first though and run the commands through an elevated command prompt.

Tried that , it completed but encountered an error. And that application that is linked from that blog doesn't work with windows 7

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Thanks for the help so far

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3dcandy · 29 Jun 2010 at 17:48

right, well it does seem that the registry is completely borked...at this rate you are gonna have to re-install windows...

Chives · 29 Jun 2010 at 18:08

3dcandy said:
right, well it does seem that the registry is completely borked...at this rate you are gonna have to re-install windows...

Well no , the only program effected is microsoft office , so how the registry completely "borked" :confused:

Pigeon_Killer · 29 Jun 2010 at 18:17

Check that the Office Source Engine service is set to manual and not disabled.

Probably completely unrelated, but two of my users at work have had problems with updates since the last .net update and both appear to have had their .MSI file associations zapped. Might be worth checking to see if you can run .MSI files.

3dcandy · 29 Jun 2010 at 18:23

maybe a bit harsh, but it is complaining of not being able to find the registry key. borked as meaning it can find it/ access it. in my experience, this only results in worsening windows performance over time and it's very difficult to fix completely without a complete re-install. If that's possible it will surely fix your issues. eventually there comes a time to stop trying to fix the issue and maybe taking the hit of a windows re-install would take less time...

EvilFranky · 29 Jun 2010 at 18:27

Yeah its time to edit the registry to make Windows think it is no longer installed me thinks. Then a fresh install with all the correct registry entries and be performed.

I'd start by launching 'regedit' and searching for 'office'. Backup the registry and start deleting. Once complete run something like CCLEANER to do a clean up then try installing Office again from scratch.

Chives · 29 Jun 2010 at 18:33

EvilFranky said:
Yeah its time to edit the registry to make Windows think it is no longer installed me thinks. Then a fresh install with all the correct registry entries and be performed.

I'd start by launching 'regedit' and searching for 'office'. Backup the registry and start deleting. Once complete run something like CCLEANER to do a clean up then try installing Office again from scratch.

Could you be a bit more specific please , searched for office and only a few related files came up.
edit: I have found the core office files and they have been deleted

EvilFranky · 29 Jun 2010 at 18:41

Did you find them in the registry?

Chives · 29 Jun 2010 at 18:43

EvilFranky said:
Did you find them in the registry?

Yes , I am now having problems where office is automatically opening up a setup and reinstalling it self :mad:

, I then open the diretory where it is and it wont allow me to delete the files "saying they are in use" when they arn't :mad:

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Thanks for all the help so far

EvilFranky · 29 Jun 2010 at 18:49

Ok thats weird. I'd check the task manager to see if there are any instances of 'SETUP.EXE' or 'MSI*.EXE' running and shut those down. It should allow you to then delete those files.

james.miller · 29 Jun 2010 at 18:53

http://www.mydigitallife.info/2009/...te-registry-removal-and-deletion-uninstaller/

try that.

i had the same problem once where i couldnt uninstall or repair office 2007. in the end i had to download something to do it manually, it worked too