Service Architect

Gilly · 11 Mar 2016 at 16:00

I start my new role on Tuesday. So far I've researched SIAM, ITSM, Design-Build/Design-Bid-Build phases and methodologies, ITIL, etc.

I've done operational management and I've managed services and service offerings. The role I'll be doing is actually a bodyshop approach so I'll be outside my actual corporation for a time and not using the standard corporate approaches I've spent most time researching.

Any tips or sharing of experiences would be appreciated

rexehuk · 11 Mar 2016 at 17:26

Get good with visio!

Gilly · 11 Mar 2016 at 17:44

Never used it

Wink · 11 Mar 2016 at 18:14

Congrats

You're pretty experienced so you probably know this anyways... but make sure you're involved in the Projects right at the outset and the service design is established early alongside the high level technical solution.

What's the environment you'll be in?

Gilly · 12 Mar 2016 at 13:38

IT. My first assignment is within a large scale retail enterprise environment

There are already a lot (over a hundred) of projects ongoing and I believe I'm the 5th service architect on the account! Complexity is good for learning though

Caged · 12 Mar 2016 at 19:52

Gilly said:
Never used it

Hold the ctrl key when you drag lines about. No idea why that doesn't pop up when you first open the program, but it halved the amount of swearing I do when using it.

Gilly · 12 Mar 2016 at 23:57

Then this thread was worth starting

thanks for the tip

Caged · 12 Mar 2016 at 23:59

I'm still awful at Visio. I draw things mainly with the Polycom shapes so at least it looks half-pretty.