Shipping phone back to Amazon.de

Monkey Puzzle · 15 Sep 2015 at 17:53

My galaxy s6 hangs on booting at the 's6, powered by android' screen. I've tried flashing several official UK ROMs, but to no avail, so need to return it to Germany to amazon.de for replacement/repair. Just tried to send by royal mail and told they can't as it has a lithium battery. Anyone had a similar experience or recommendation on who to use or how to return it?!

Akagi · 15 Sep 2015 at 17:55

Send it via royal mail and don't tell royal mail it is a phone.

I hate to imagine how unlucky you would have to be for it to explode and land you in the doo doo.

Monkey Puzzle · 15 Sep 2015 at 18:00

Acme said:
Send it via royal mail and don't tell royal mail it is a phone.

I hate to imagine how unlucky you would have to be for it to explode and land you in the doo doo.

But I still have to declare the contents for tracking and value. The battery is discharged anyhow (it just displays the splash screen until the battery dies

)

Eatchipz · 15 Sep 2015 at 18:00

I work in a post office and that is not true!

Aslong as the battery is inside the phone you are allowed to send it.

Edit: From Royal Mail Website....

Lithium ion/polymer/metal/alloy batteries when sent contained in equipment such as a mobile phone or digital camera are allowed,

Monkey Puzzle · 15 Sep 2015 at 18:21

Eatchipz said:
I work in a post office and that is not true!

Aslong as the battery is inside the phone you are allowed to send it.

Edit: From Royal Mail Website....

Thanks for that

could you post the URL of where it says that? I can't find it on the royal mail site...

horrorwood · 15 Sep 2015 at 18:23

Monkey Puzzle said:
Thanks for that could you post the URL of where it says that? I can't find it on the royal mail site...

http://www.royalmail.com/personal/help-and-support/Tell-me-about-Prohibited-Goods-overseas

Good luck finding a Post Office that knows the rules. There were a few that were not even allowing batteries to be sent within the UK when this first started

Tee Hee Johnson · 15 Sep 2015 at 18:34

Phone batteries are fine with Royal Mail.

Told them many times when posting phones.

Cosimo · 16 Sep 2015 at 08:35

horrorwood said:
http://www.royalmail.com/personal/help-and-support/Tell-me-about-Prohibited-Goods-overseas

Good luck finding a Post Office that knows the rules. There were a few that were not even allowing batteries to be sent within the UK when this first started

One of our ones was like that so I told them it was pcb.

hughtrimble · 16 Sep 2015 at 08:55

If they still kick up a fuss (they often just point to a picture without actually reading the blurb) tell them to call the dangerous goods line.

The incompetence of most Post Office staff I've dealt with is mind blowing.

Earth[Tera].bin · 16 Sep 2015 at 11:28

Any refund requests to Amazon.de I've just had to send to the Kilmarnock depot and they've processed it there.

Not 100% sure about returns though.