Shocking customer support from PICKAWEB !!

[sithlord]

The servers went down this weekend and this is what happened when I asked support:

Maria 12:41
Hello <USERNAME>. How may I help you?
<USERNAME> 12:42

Hi, Its been 2 days now. No access to websites.
Whats happening ?
Maria 12:42
We are sorry for the inconvenience this has caused you.
Let me transfer you to our technical team who will be able to help you now. Thank you

You have been transferred to: Sam J.
<USERNAME> 12:43
hi

Hi, Its been 2 days now. No access to websites.

Whats happening ?

You have been transferred to: Neil.
<USERNAME> 12:47
??
Neil 12:47
let me refer you back to our tech team

You have been transferred to: Sam J.
<USERNAME> 12:48
Why are you passing me around ? Why does no one answer my question ?

You have been transferred to: Ben A..
<USERNAME> 12:51
hello ??
Read

You have been transferred to: Sam J.
<USERNAME> 12:52

OK Im posting this on the public forums.
Your not giving any answers and passing me around.
Delivered


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At this point I gave up.. anybody seen worse customer support ??

 

[Deleted member 77746]

Get your systems moved to a new host pronto.

 

[daz]

Looking at Twitter looks like quite a few people are having issues. Any idea what's actually gone wrong?

 

[sithlord]

Im not sure, sounds like the hard drive crashed and took down the MySQL server. Or they got hacked.