Shockingly bad talktalk internet

ajstan

ajstan

ajstan

Associate
Joined
3 Jan 2009
Posts
2,056
Location
London
Hi all,

I have been a customer with tiscali for many years now and have always had 8mb broadband (despite our phone line only being able to take 4mb of that) and I have always been happy with the service and speed - always stayed above 3mb.

Lately, and as I understand it, talktalk have taken over tiscali and a few months ago we received a letter telling us that it would now be transferred to a talktalk line or something (can't find letter now so just going by memory) and since about then I have been getting broadband speeds consistently lower than 1mb, usually 0.5mb regardless of the time of day. So I sent them an email explaining this clearly stating everything was correctly set up and provided them with the speed tests at different times of the day and sure enough after a long 5day wait they replied telling me to do exactly what I had already done - extremely annoying so I sent them an email explaining this and I am still waiting for a reply.

Has anybody else experienced this or have any advice for me?

Any help would be much appreciated because its very painful having to wait 3million years for youtube just to stream a video!
 
First thing is to establish if it's a problem with the line or the ISP. What speed is the router connected at? Post the stats from the router's web interface.
 
Thanks for your replys, there is only 1mb coming through router - cba to screenshot.

I believe what has happened is that they have taken on too many customers and need to increase their bandwidth or people suffer, I honestly think there is nothing I can do at my end.
 
Yes there is something you can do. Raise it in the forums. They have dedicated operatives there for just this kind of thing.
 
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If "there is only 1mb coming through router", i.e. you're presumably connected at 1Mbps, it's got nothing to do with the ISP and everything to do with the length and quality of your line and any extension wiring you have connected to it.
 
tolien said:
If "there is only 1mb coming through router", i.e. you're presumably connected at 1Mbps, it's got nothing to do with the ISP and everything to do with the length and quality of your line and any extension wiring you have connected to it.
Click to expand...

No extensions, router is plugged in directly - and its been at 4mb for many years, why would it suddenly drop?

Leave them and get an O2 link.

Cheaper and faster with unlimited useage
Click to expand...

Because I have a contract which ends in July.
 
tolien said:
They aren't stats and prove nothing. You're looking for the ADSL information that your modem gives.
Click to expand...

:) You can just about read it, didn't want to keep it to big.

broadbandspeed.jpg
 
745655615.png

my talktalk results.

i would suspect shockingly bad phone line.
like tolien says you need to post your SNR margin and Line Attn info.
its on that page that you posted at the very bottom

with a link called statistics or something like that that spawns a popup.
 
tolien said:
In there somewhere, probably. IIRC there's a button at the bottom that spawns a popup window.
Click to expand...

Ok thanks I'll have a look when I get home from work.

my talktalk results.

i would suspect shockingly bad phone line.
like tolien says you need to post your SNR margin and Line Attn info.
its on that page that you posted at the very bottom

with a link called statistics or something like that that spawns a popup.
Click to expand...

Is that ADSL? I just can't see why my phone line could have taken 4mb if it can only take 1mb now?
 
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That means very little to me :o

I have a Netgear DGN2000.

My knowledge of the world wide interwebs and phone lines is hugely lacking :p
 
ajstan said:
That means very little to me :o

I have a Netgear DGN2000.

My knowledge of the world wide interwebs and phone lines is hugely lacking :p
Click to expand...

well you have the right modem ;) has a broadcom chipset and can there for accept telnet commands :D and with that even if your connection isnt LLU or adsl+2 you could still max out yoru connection even more with that router. and a dgteam firmware.
 
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